Squidponics
Terrible
Terrible. I've been trying to unlink bank and delete account for two weeks.

Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy.Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience.Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.
Aeropay (aeropay.com) has 334 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Administration & Services · CHICAGO, Illinois
Excellent

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334 approved reviews, newest moderated first
Squidponics
Terrible. I've been trying to unlink bank and delete account for two weeks.
Ben
My account just stopped working after a year. Repeated contact w/chat has gotten no result. They say a ticket is in the system & yet no contact for over 2 weeks.
Response from AeropayAug 28, 2026
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at [email protected] and our team will be on standby to support. We appreciate your business.
Robert
If you don't provide the exact format for verification they will block you from your account. I'm trying to change my phone number and provided the documents but because my utility bill doesn't have my new number they flat out refuse to change the number. Other companies have automated ways to change numbers but not here. If they don't adapt they will lose out on customers. Also, I've been back and forth with them for a month with no resolution.
Response from AeropayAug 28, 2026
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at [email protected] and our team will be on standby to support. We appreciate your business.
Thakix
Worst customer service ever! No matter what I’ve tried to get through I’ve never got a response back as I need to update my account information and they’ll never reply to you
Gabriel S.
There is a chat button on website for help, however always is inactive as it says nobody is there and it will not let you leave a message. Only option is to email but haven’t heard back at all. Got a receipt showing I was paid and it would hit my bank the next business day, 3 days later still no money in my bank. Dont withdrawal with Aeropay use anything else and you’ll have a better experience.
Response from AeropayJul 17, 2026
We sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review to our support teams. Please email us at [email protected] and our team will be on standby to support. We appreciate your business.
Ariana R.
These POS individuals take money to help on posting for purchases. However they never ever post refunds they keep it. I now have had 2 refunds and have not received either. It has been some time so they have had the opportunity to disburse the money. And if you ask about it they get nasty. They do not care about giving your money back. It is a horrible experience
Response from AeropayJul 16, 2026
Hi, we sincerely apologize for any inconvenience. Thank you for sharing your feedback with our team. We have escalated this review and your information to our support teams for immediate triage. We appreciate your business.
Roxy
This is a real site. Fast and easy to use, knowing my credentials made it an even smoother process. I would definitely recommend this website to claim any transactions.
Manny A.
Been good so far