Aeroflow SleepReviews of aeroflowsleep.com

I used this company because that is where my doctor sent me. After having my unit for only 4 days it was giving me an error message of "serious leak". I called the company, spoke to someone who sounded like they had me on speaker phone and was washing their dishes at the same time who told me to do things like unplug it and plug it into another outlet, FOR A LEAK! When i asked what difference that would make she got very snotty, implying because I had only had it for a few days I didn't know anything and told me I to keep using it like it is and see what happens in the future. When I emailed them asking for the info on how to return and explaining why I was unhappy (I like a paper trail when dealing with problems) it took them over 2 weeks to even get back to me. Very unhappy with this company.

Aeroflow sleep is the worst, worst company you could deal with. WITHOUT EXCEPTION they screw up resupply orders every single time. If you need sleep supplies, do yourself a favor and buy from anyone else. I am stuck with them because of my insurance. This company is a real zero!!!

Initially they provided the equipment I needed and did a decent job of training via a zoom type meeting. But since then their customer service is abysmal. They are courteous on the phone but have made no effort to solve my issues. They were supposed to provide me with equipment replacements back in May but claim they have not received the assessment from my doctor stating that I was fully compliant. I have called them multiple times and asked them to contact my dr who has shown me the documents sent to them but they apparently have not done so after promising each time that they would. Now they are sending me a bill for the equipment stating that I am in non compliance. A little effort would have gone a long way in resolving this issue but it seems they arent willing to do so.

Outstanding Customer Service. I had a problem with an extra delivery of Eclipse equipment and a new order posted that wasn't due yet. I was QUICKLY handled by the Support person (sorry I don't remember her name) who was terrific, courteous and professional. It took a bit for her to figure out the problem that I actually had 2 accounts and immediately contacted supply and got the problem resolved. Not only is the Eclipse everything I hoped it would be but to be able to have a Customer Service Representative that is willing to take the time to understand the problem; determine a solution; and, solve it is almost unknown in this day and age. I hope you can determine who this lady is and compliment her profusely for her courteous and professional representation of Aeroflow's Customer Service. I look forward to dealing with Aeroflow for many years to come .