Aeroflow SleepReviews of aeroflowsleep.com

Much better than expected. Cleaning is fairly easy. I was surprised how comfortable it is. Ease of use and understand with the app.

I am definitely sleeping better. My snoring (or apnea) has reduced significantly.

Ordering replacement items is very organized, well done.

Overall, I had a decent experience with AeroSleep, with no major issues aside from a problem with my CPAP mask’s elbow joint. Because the replacement mask set they offered would take too long to arrive and the faulty joint was disrupting my sleep, I purchased a replacement elbow joint out of pocket with expedited shipping. AeroSleep ultimately sent a replacement mask set as well, which was billed to my insurance, since they were unable to provide just the individual elbow joint. My biggest frustration was that after my doctor’s appointment confirmed my compliance, the website became inaccessible until I was eligible for my next resupply. This made it difficult to manage my equipment and account independently. Overall, the experience was acceptable, but the website’s limitations and resupply restrictions could be frustrating. I can especially see less tech-savvy patients struggling with the process. Better website accessibility, more flexible replacement-part options, and clearer communication about resupply eligibility would significantly improve the experience.

The process was very easy right from the beginning. They verified my insurance ahead of time so there were no surprises. The online fitting tool worked well and was easy to do. They kept in constant (but not annoying) communication with me and provided support all along the way.

They claimed the reorder process was simple and easy, it isn’t. I had to e-mail multiple times and contact my doctors office twice just to get my supplies. The issue on why my order wasnt processed wasn’t clear. Which resulted in getting my supplies a month after I was eligible. Bad process, worse customer service, not user friendly.

I feel better with more energy through my day

The ease of reordering the supplies