JOSEPH
Don't use Aer Lingus Vacation Store (ALVS)
I totally regret booking my Scotland/ Ireland vacation through Aer Lingus Vacation Store. The locations in Scotland required extra payments and were located well outside popular cities/ location areas. I would rather have paid a little extra to stay in the city/ location I wanted than to use these vouchers. The B&B's available through ALVS in Ireland were extremely limited. Again, not in Galway, Dingle etc, but outside, requiring further driving. I extended my trip by 2 days and was told by the travel agent I could call the Fitzgerald Castle Hotel (ALVS books you into this hotel the last 2 nights of your stay but I extended by 2 nights) and move those nights. I called and was told only the travel agency could do that. I called ALVS back and the next agent said those dates can't be rearranged. I couldn't change my travel plans so I had to pay out of pocket to stay elsewhere. You will do better booking on your own through Booking.com than use ALVS.
Response from Aer Lingus Vacation StoreFeb 21, 2022
Joseph: We appreciate your feedback from your past trip with us and are sorry to hear that some aspects fell short of your expectations. We have made improvements since you have traveled with us so please visit us at www.aerlingusvacationstore.com and browse our vacation packages. We hope you give us another shot! Regards: Aer Lingus Vacation Store




