Aer Lingus Vacation StoreReviews of aerlingusvacationstore.com

This company is not aer lingus. After a booking made for flight, car and b and b we realized within 10 minutes that we had included the car and b and b for 10 days not 6. The flight we wanted to keep for 10 days. I immediately called, and e-mailed. Everything was closed for the "holiday". I finally got hold of an aer lingus operator who told me that they could only address the actual flight. She gave me a number to reach the "store". Message machine full. No response from e-mail. Today I received an e-mail saying that the vouchers had been issued and I could call (yet another number) with any questions. The operator told me as rudely as possible that there would be no refund. I could return the car and not use three vouchers but no refund as I had not met the 24 hour limit. When I explained that I had been unable to reach anyone, she told me that that was untrue!!! Basically, she called me a liar!! I am stunned. I sent another e-mail asking for help, but I am not expecting much. This is not what I expected after seeing the Aer Lingus name. Update Upon reaching the company through the above mentioned e-mail, I received a very prompt and polite reply. They were able to make the changes that we requested/needed. I have used the company before and had good results. If the vacation you want fits their specific offer, they are very trustworthy. I do, however, have to repeat that they are not Aer Lingus, and your vacation is not really open to the changes that you might usually expect to be able to make (even choosing seats on the plane). I am changing my rating from 1 star to 4 with the caveat that users should be absolutely sure of what they are booking.

Did not want to leave! We booked a 10 day drive yourself Ireland castle vacation through Aer Lingus. The whole vacation was just fantastic. Booking the package through Aer Lingus made everything super easy. Customer service was a great help before we left, answering all of our questions. The car rental at Dan Dooley Car was quick and easy. As well, we had no complications at any of our check-ins. It really left us just to sit back, relax, and enjoy our vacation. We plan on returning to Ireland and will be using Aer Lingus again.

The only negative thing I have to say is when your trying to get in touch With someone you are on hold forever

Nearly everything was seamless- From flights to booking our own B&Bs to staying in a castle! Aer Lingus really went above and beyond to make us happy. My only complaint would be that we drove around Dublin for an extra hour trying to find a place to park our car near the hotel- finally we found out we were suppose to park in a unidentified lot that belonged to the hotel next door. We were upset that this was not in the instructions given to us- while a lot of other instructions were given. It was our first time in Dublin and this left us with a bad first experience. Overall, we loved using Aer Lingus and will definitely be booking with this website again.

I got a great deal online but when I went to book it I kept getting kicked out of the site, I had to call the vacation store and get someone to book it for me that way, even she was surprised I got such a good price. I have had a bad experience with Dan Dooley car rental in the past, I was hesitant when I knew it was their car I was getting, but the girl at the desk was amazing and very good at her job and most helpful. My only problem is they gave me a car that the break pads were going in and I am still waiting 3 weeks later for a refund on the $ they made me pay for gas even though it was returned full. I will have to go out of my way to call them and get this back. The food on the flight was nasty, there is no need to feed people on these flights with food that is so bad.

Our trip was amazing for an initial visit to Ireland. Flights were on time and all rail transportation between cities was included. Only one hotel was subpar and that was in Galway. The hotels in Belfast, Dublin and Limerick were wonderful and met our expectations. Time to find a better accommodation choice in Galway. Great trip and good value!

Booking the vacation was easy. We were able to easily book our Bed and Breakfasts. We were disappointed that we were not given seat assignments for our flights when we booked the vacation through Aer Lingus. We ended up with the last row on our return flight.

nice vacations but in the past you could call customer service and customize your trip. not any more. That said, my wife and I are looking at other aer lingus vacations for next spring.