Aer Lingus Vacation StoreReviews of aerlingusvacationstore.com

***UPDATE 9/15/26 18:45PM EST:*** HA! Here I am on a public forum admitting I was "Wr-r-r-r-r-r-ong", as the Fonz would say. An Aer Lingus Vacation Store manager did INDEED call me at 10:06AM EST today. I found the vm. She left message including their Terms & Conditions. Much appreciated. The call came from a number I did not recognize, and I initially missed the voicemail. I was wrong about that portion of my update and am correcting it accordingly. I have not booked anything with this travel company. Now, seeing that they received 2.2 stars (out of five), I will NOT book with them. My experience: Received an email notification there was a sale ongoing and would end tomorrow. I decided to see what they had. Long story short, when I went to book the "Fly-Drive" to Dublin, the initial advertised price was $899pp flying out of MCO on 10/19/26. Once I proceeded further, I was then offered (from aerlingusvacationstore.com) a "VALUE" promotion price of $199pp - "We are pleased to advise you that the price selected has been reduced. This lower price is presented here." Okay, cool. Goody for me! Then I hit the continue button and the price went back up to $899, with a message that deal had sold out. Ugh! Bummer. Ultimately, I had to go do something and ended up opening a new page later; to the same offer. Three times I did this. Huh. So, I reach out to them. Before I'm even done explaining the female rep interrupts me. Multiple times throughout our "conversation" Let's not forget her defensiveness. I'm not saying I was extremely polite throughout the entire conversation, but I was polite. I received multiple interruptions, talking over me, stonewalling, dismissiveness, excuses, defensiveness, denial, insults to my intelligence (are you sure? I haven't seen it - it doesn't come up on my webpage, maybe you are on a different website), her direct responses which made me feel as though my actual account of what I was seeing (and had proof of) wasn't believed, plus more. In the beginning of the conversation I had told this rep I had screenshots and could send them over. I didn't care about the $199 in the sense that "I HAVE TO HAVE THIS DEAL". I'm naturally a very curious person, I wanted to know what was going on. If I got the deal, BOOYAH! If I didn't, I felt the price advertised was still pretty good; especially since I didn't have to hunt down deals myself. I also wanted to know if they were aware of this issue. I did ask if they could honor the price (and this is where the fun began). My next question was to find out what could they do. Ha! With that argumentative call center rep, it was NEVER GOING TO HAPPEN. Now, am I a good Samaritan for being concerned about making sure they were aware? NOPE. But, it was no skin off my nose to call in and see if the deal was actually 'real' and if it wasn't, let them know. Edited as of 18:54PM 9/15: My concern about the original customer-service interaction remains. Regardless of the pricing outcome, I don't believe a customer trying to explain an unusual website issue should repeatedly be interrupted, talked over or made to feel that what they're reporting isn't credible—particularly when they're offering screenshots showing exactly what they're seeing.”

I had to place a call twice with questions and both times the ladies on the other end helped me with professionalism and kindness. Never waited more then 5 minutes on hold. Our vacation was amaziing and priced right! My wife and mother came with me to Scotland and we had a blast. The hotels they picked were amazing!

Awful. We should have booked everything ourselves. We showed up to a hotel exhausted with our luggage and vouchers from Aer Lingus Vacation Store, but the hotel had no reservations for us. Turns out Aer Lingus did not book the rooms, and the hotel sold out. Aer Lingus only had United States phone numbers and offices, so the hotel could not reach them during the checkin time in Ireland. Aer Lingus did not return calls or emails to its emergency number and webpage until hours after we booked rooms at a different hotel using our own credit cards, and they offered no explanation or assistance. Also, we could not contact the airline with any questions or issues, because it required the booking agent’s number and email address to get past the security questions, and the company did not provide us with the correct information. Many other unexpected issues arose, including sharing beds at most hotels. Would not recommend using this company, especially if you will be traveling between multiple cities/hotels and with a need for more than one room/bed.

Jared and Kerrie were both so helpful! Unfortunately we had to rebook our trip, but in a difficult moment for us they were able to make things easier. We so appreciated Jared’s clear communication and his enthusiastic and detailed tips about travel In Ireland. Kerrie’s extensive knowledge of the rebooking process also made a big difference! Thank you both!

ZERO STARS-Avoid at all costs. There are many reputable tour companies for Ireland, this is not one of them. We found out the hard way, “Aer Lingus Vacation Store” is not affiliated with Aer Lingus airlines in any way, which is incredibly deceptive. We booked the Self-Drive Ireland with Cottage stay Killarney upgrade. The itinerary was disorganized and impractical , we ended up redesigning most of the trip ourselves and never used the final two excursion vouchers. Thankfully Ireland is amazing and we had a great trip despite this company, not because of them. The first hotel (Absolute in Limerick) was great. The 2 bedroom “upgrade” in Killarney at The Brehon, however, was a shocker. Instead of a 2 bedroom hotel room we were booked to the long-stay apartments out behind the building, no breakfast included, and we were treated differently at the spa because we weren’t in the main hotel. Worst of all, although the trip was clearly booked for two people, the company inexplicably booked TWO of these huge two bedroom apartments (each could sleep 10+) for just the two of us, for four nights. The Brehon staff were as shocked as we were and even tried to relocate us, but couldn’t due to renovations. I CALLED THE TOUR COMPANY to report all of this, NO ONE EVER CALLED ME BACK, NO RESOLUTION, NO ACKOWLEDGEMENT. We ended the trip by skipping their last two vouchers and planning the rest on our own, which was the best decision we made. If you book a vacation package clearly for two travelers on one reservation, and the operator then books two separate apartments for just the middle portion of the trip, especially after placing you together in all other hotels, any competent customer service team should have: Caught the inconsistency at the time of booking, Flagged it as a likely error, and Reached out to you to confirm before issuing final documents. That is a basic quality-control expectation for a tour company. Booking duplicate rooms with no reason, without notifying the traveler, is either a major clerical error that went unchecked or negligent oversight. Even if it was intentional (e.g. some “package quirk”), they still should have communicated it clearly, because it affects cost, logistics, and expectations. Failure to catch or communicate it is a customer-service failure on their part. Bottom line: deceptive branding, disorganized itinerary, ridiculous lodging “upgrade,” zero customer service for their overbooking of one couple. We had an amazing trip to Ireland, in spite of this company. DO NOT USE AER LINGUS VACATION STORE to book your vacation. Edited to add after an immediate resonse due to my review here and with the BBB: Your quick public reply here is ironic, it’s the only response I’ve received. No call, no email, no actual communication. I first contacted you on October 14 while still in Ireland, giving your team four business days to fix the error, plus three more since I’ve been home. Nothing. You’ve had a week to address a $500+ booking mistake. Telling customers to “be patient” after total silence is insulting. If your quality control and customer service were as fast as your Trustpilot replies, none of this would’ve happened. The reviews speak for themselves, this is a two-star company with deceptive branding and negligent oversight. I’m just another one of your many victims of shoddy, unscrupulous practice. Thank you for the clarification, I stand corrected that you ARE affiliated with Aer Lingus Airlines. How unfortunate, and frankly, how embarrassing, for Aer Lingus to have their name attached to such a disorganized, tone-deaf, and unresponsive operation. DO NOT USE THIS COMPANY

Very easy to book, great bang for the buck, not easy to get a hold of customer service when problem arises, itinerary was pretty tight not leaving enough leeway between locations, some of the hotels were not 4 star as promised but they were all good enough. It included upgrades at some hotels and breakfasts at all hotels. Overall worth it.

We were looking to book a trip to Ireland and Scotland and came across what we thought we were looking for with Aer Lingus Vacation Store. We booked the trip based on the price presented on the screen for flying out of Toronto Pearson airport. When we saw the amount on our credit card, we were shocked as it was $3,000 more than what was presented on their website. After many attempts to get an explanation from them, it was determined that the amount quoted was in US dollars and not Canadian. We were told if we checked the small print on a different page, you would see it mentioned there. The package we purchased included hotels in Scotland with a point value of 1 through 5 (out of 10 being the most expensive). When we went to book in Scotland months in advance, there were absolutely no hotels in any city in Scotland that was not a 6, 7, 8 , 9 or 10 and for every number above a 5 you could book, but would be required to pay 10 pounds per person for each increase above 5. So for example if you wanted to book a 7, it would be 20 pounds per person per night. We could not believe that they include accomodation that basically didn't exist. This was very frustrating.

Mixed Experience – Beautiful Castles, Poor Communication, and Misleading Marketing We recently booked the "Castle Stay" tour through Aer Lingus Vacation Store, which was supposed to include three castle stays and one hotel. While parts of the trip were truly wonderful, the overall experience was a mixed bag—and the customer service left much to be desired. Let’s start with the positives: Cabra Castle and Lough Rynn Castle were exactly what we hoped for—rich in history, stunning architecture, and a memorable experience for the whole family. These truly felt like castle stays and received glowing reviews from us. Hotel Woodstock, although not a castle, was a very nice stay. The service and accommodations were great—but let’s be clear, it’s not a castle. Including it in a “Castle Stay” package feels like stretching the truth a bit. The biggest disappointment was Dunboyne Castle. This is not a castle stay in any real sense. There’s an old building at the front with no access and no history shared. The rest is just a generic hotel. If you’re going to market something as a castle, it should feel like a castle. Dunboyne doesn’t. Booking was another frustrating part of this experience. We booked in August for a family of four. Somehow we ended up with the dreaded "bathroom seats" on the flight over—uncomfortable and noisy. We tried to add an extra day to the trip and were met with weeks of radio silence, broken promises, and three different calls before someone finally stayed on the line long enough to help. By then, we were told it would cost $2,200 to make the change. It felt like if we had been helped promptly the price might’ve been more reasonable, but who knows? Once your payment is processed, their customer service basically disappears. We made the best of the trip and enjoyed Ireland itself, but if you're booking the "Castle Stay" package, just know that only two of the four places are truly castles. The rest either don't qualify or are misrepresented. I’d strongly recommend they rethink the name of the package to better reflect what’s actually being offered—and drastically improve their follow-up support.