Great customer service, got a call notifying me about an item that unfortunately is out of stock + an offer to find me a similar module.
Also fast response on inquiry messages. Keep up the good work!
AM
Alba M.
Todo perfecto
Mi pedido tardó en llegar por el tema de aduanas, pero llegó perfecto. Volvería a comprar en esta tienda sin duda.
MR
michael R.
They did a great job
They did a great job
HG
Harry G.
Customer support was very helpful and…
Customer support was very helpful and communicative
JB
Jon B.
Item was confirmed to be in stock via…
Item was confirmed to be in stock via phone and shipped quickly as promised. Item was as described.
BD
BEAU D.
A Textbook Bait-and-Switch Scam. Avoid at All Costs.
If you enjoy tracking down missing money, being lied to by automated customer service reps, and taking a trip to your physical bank branch to solve a company's internal 'glitches,' then AeonFly is the company for you.
For everyone else: **consider this a massive warning.**
Here is the exact script they use to hold your money hostage:
**The Verified Return Hook:**
You return your item. Their logistics team receives it, verifies it, and a representative (in my case, 'Barry Coleman') sends a reassuring email explicitly promising that your refund was processed and will appear in your account within 24 hours.
**The 24-Hour Bait:**
This email is designed to buy them time and keep you quiet. Once those 24 hours pass, nothing happens. Their system shows absolutely no trace of a pending refund being initiated.
**The Ghost Protocol:**
When you try to follow up, you are met with radio silence or endless loops.
The only reason I received my $224.21 back is because I physically walked into my bank with printed copies of their own email chain and filed a formal merchant fraud/chargeback dispute. The bank checked the backend, saw AeonFly hadn't even attempted to send a refund, and took the money back by force.
It is an absolute embarrassment that a customer has to weaponize their own bank just to get a promised refund. They are currently hitting my inbox asking me to 'rate my experience'—so here it is. 1 star is being incredibly generous. Do not trust their emails, do not trust 'Barry,' and do not give them your business.
Response from AeonFly, IncJul 23, 2026
Thank you for taking the time to share your feedback.
First, I'd like to sincerely apologize that your experience did not meet your expectations. I understand how frustrating it can be when an order does not go as smoothly as expected,
especially when there are delays at the beginning of the process.
After carefully reviewing your order, I can confirm that we approved your return request, provided you with an RMA and a prepaid return shipping label,
received and verified the returned item at our warehouse, and processed a full refund to your original payment method. According to our records,
the refund was issued directly by AeonFly once the return was completed.
We fully respect your right to share your experience. However, we are concerned that certain statements in your review do not accurately reflect the timeline of your order or the refund process.
Based on our records, the refund was processed by AeonFly after your return was received, verified, and approved.
If there was any misunderstanding regarding the refund process, we would welcome the opportunity to clarify the details with you.
Thank you again for your time and consideration. If you have any questions or would like to discuss your experience further, please don't hesitate to reply. We're always happy to help.
Kind regards,
AeonFly Customer Support
AA
Abby A.
Aeonfly has items you can't find…
Aeonfly has items you can't find anywhere else for great prices. They also provide amazing customer service. I am very happy with my experience.
CA
Catherine
Sent me the wrong item
Sent me the wrong item! I've tried contacting you to get a refund. I've had zero response. I'm going to do a charge back on my credit card if you don't reply.
