AeonFly, IncReviews of aeonfly.com

Communication was good, I was happy with that. However, the part has a crack that we had to super glue to make it hold the toner. Also, I expected more to the part....ours had another roller and top piece, but we made it work. The roller also has a groove in it that creates blobs on the copied page. We will try to switch out the old roller.

The product was not tested for functionality prior to shipping and arrived not working. I sent it out locally for repairs and was told I could no longer return it, although I did notify the company ahead of time I would be seeing a technician. Otherwise, they were responsive and even reached out to offer me a better product from the original one I had ordered. Overall a mixed experience with this company.

I bought what was listed as a new item. A day later someone called me to tell me it was refurbished and whether I wanted to proceed with the purchase. I decided to purchase it anyway and did not receive tracking info for several days. Had to call to find out the status of my purchase. In the end I received the item and so far it works fine.

Time to receive was long. Otherwise okay. ✅

Surface Pro X case non-existent. I wasn't going to write a review, but just quietly go elsewhere for what I needed. However, I have been repeatedly asked to leave a positive review. My review is neutral. I was looking for a Surface Pro X case (they are hard to find if you don't want the portfolio type). I found the very thing I was looking for here on Aeonfly. The same day my order was confirmed (1/7/2026), I received a call saying that they didn't have the case I ordered, they had one with a pen. To clarify, I asked if the only difference between the the case I ordered and the one they have in stock was that it comes with a pen?! The response was yes, so I said that was fine. What I received was a case for Surface Pro 4, 5, 6, & 7. Not for a Pro X. And no, no pen was included. Clearly something was not understood on either end. So, I reached out via chat on the website (1/13/2026) to let them know they sent the wrong one. I was asked to provide photos via email. I took photos and explained that the case doesn't work with my computer. Back and forth through email, I had to explain the differences between the Surface Pro X and the Surface Pros (4, 5 6, and 7) that are supposed to fit the case. I also had to explain that there was no such thing as a Surface Pro X 4. I was told that, per the manufacturer's recommendation, this case was a suitable replacement. I had to do the legwork to show photos and web links of reviews comparing the Surface Pro X and the Surface Pro 4 before Barry could finally understand that the case was not a suitable recommendation as it was completely unusable (1/15/2026). I was told that he would issue an RMA so that I may return the case. I waited a week before reaching out to ask whether the RMA was coming to my mailing address or my email (1/22/2026). I had to wait another day for him to get back to me. When he called me the next day, I was told that I could keep the case and they would issue me 50% of my money back. If they were to create an RMA, it would take some time to receive a refund (as they would have to receive it back first and also deduct for their restocking fee). I took the offer for half a refund as I didn't want to deal with them anymore at this point. I have to say, that Barry has been polite in the exchanges. That made it easier to maintain patience with him even when I was getting a little frustrated with all the back-and-forth emails. I also received a little bit more than 50% of my money back (including taxes and shipping). I would like to think that as long as there was no issue with me receiving the correct item, I would have a much more positive review to share.

It was frustrating that they sent the wrong part. I liked that they responded quickly and sent out the proper part 3 days later. Disliked that they didn't fully read my e-mails and address ALL questions asked, even when asked in two separate consecutive emails! Prices were not competitive, but I had to buy from them as I could not find this item anywhere else. I wanted to support Canada as I am located in Canada, but was charged in USD even though the item came from Quebec.