Aefactoryservice.comReviews of aefactoryservice.com

Very poor communication, never showed or called for the scheduled appt. Their automated system is worthless. Cheating the system to speak to a person yielded the same result, worthless.

I received a reply to my inability to speak with Nana that said they were apologetic and would immediately call me. I believed them. Third day now. No contact. I'm being played

Please train and/or refresh your techs on how to handle warranty claims, because they either don't know or just don't want to take the time to do it. The first A&E tech sent by Frigidaire tells me the fridge is unrepairable and that I should be eligible for a replacement or refund since it's under warranty; however, he couldn't give me any other details and leaves. I wait a few days and call Frigidaire who says they are still waiting to hear from A&E. Then I call A&E who says they already sent the info to Frigidaire. One BBB complaint later (to Frigidaire) and hours spent calling both companies, I discover that the first A&E tech did NOT report the warranty issue properly, which is: techs must call Frigidaire in front of the appliance, provide their ID #, and tell them what the issue is so a warranty case # can be assigned. So Frigidaire schedules A&E to come out again. This time it's someone else, so when I tell him what Frigidaire wants, he says "We don't have that phone number". I told him that Frigidaire told me that they do so he scrolls through his work phone and lo' and behold he finds the number, calls, and gives me my case number. As he is leaving, I ask him for a visit summary and he says that I'll get an email from A&E, which I never did. By the way, the first tech only sent me a receipt after I asked, but he had to initiate it on his device.

2 months still not fixed came out trouble shot ordered parts they have been here 3 wks he showed up put his parts in not the one they had ordered for me not working would not come back this company is so-so bad.lg not helpful they pass the buck.

Absolutely horrible customer service. They send out inexperienced technicians who get their instructions over the phone. The tech ordered new parts for my dryer. After installation, it wasn't 20 minutes before the dryer had the same problem and wasn't working. If they don't fix it this week, I will demand a complete refund. I will take them to small claims court if they don't either fix the dryer or issue the refund. They contract with Sears home services which is another horrible business. The business is a scam.

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. This company and the technicians it sends to your home are the most unqualified people to be dealing with the public. Ive been without a fridge for going on 2 months so far because each time the sears guy comes to my home which seems to be in one month intervals, instead of troubleshooting and diagnosing he just throws parts at it. RUN FROM THIS COMPANY. 7/20/21 was my original call for my dual fridge/freezer not freezing my food in the freezer part. Their soonest appt was 8/3/21. Not happy but ok I can deal without a freezer for 2 weeks. 8/3/21 the technician shows up like he's supposed to right on time. OK good i'm gonna be able to freeze some food again. I greet Charles from Sears at my door, invite him in, show him my problem, he sets his bag of tools on ground and pulls out his cell phone. He googles my model fridge/freezer and tells me theres a recall on the control board in the back of the fridge that he wants to order because of the recall and he's going to also put a new seal around my freezer door. He orders the parts and says he cant come back until 8/25/21 to install the parts he ordered. 8/25/21 same guy from sears shows up to install the parts. I was at work but my wife said he was here for less than 10 minutes and gone. Didn;t even stick around to make sure what he did fixed my problem. Just left. I got home that night and freezer was not fixed from Charles from Sears repair. I call and complain my freezer isn't fixed and they need to get someone out here immediately to fix it. They say the soonest we can be out is 9/17/21. I'm not very happy. 2 days go by and now my fridge stops working also. So now I have no freezer or fridge and I put all my food in coolers with ice. I call to notify them that my fridge stopped working also they said theres no way they can get out sooner than 9/17/21 but they gave us a link to check if any openings popped up from other people cancelling. So my wife checks that night and she gets an opening for that saturday 8/28/21. 8/28/21 Charles from Sears pulls in my driveway SMH. He comes in starts tinkering around and scratching his head and tells me I have a " dead compressor ". He goes out gets the compressor, installs it, and that doesn't fix it either. Now he says he has to order a 3 way valve and he'll be back on 9/17/21 to install that. This is not how an appliance professional fixes appliances. This is not how a national company should be treating their customers.

Run! Pick any other repair company! This company is so incredibly unprofessional and doesn't show up to their own schedules appointments! I wish I could give no stars! We have been dealing with them to come out and repair our refrigerator for 6 months! No joke just absolutely stupid! A&E Factory Services have scheduled and cancelled on us 3 times (note: 1st time was because productions getting the part due to Covid) other times the tech called personally and said he wasn't going make it and rescheduled the appt himself and never showed up! I've been told every time that someone from A&E supervisor or whom ever going to call to discuss a d reschedule and NEVER ONCE HAS IN ALL THESE APPT SITUATIONS! I have had to call them back and beg them! Last appt just a couple days ago was from 10am to 2pm and I got a call at 12:00 from A&E customer service center, after taking yet another day off work only to be told that the tech wasn't coming (again) he was sick and the backup tech repair guy to busy! *So every single time that A&E reschedules us they put us at the back of the their calendar line-up instead of the front? So you continually bump us and have no urgent days and times set aside on your calendar to reschedule people? Why? I've lost more money dealing with this "only show in town repair company because of Sears" makes me sick! RUN!