Aefactoryservice.comReviews of aefactoryservice.com

Thus far, this company has been scheduled for three visits to my home via my home warranty company. The 1st appointment (diagnostic), the technician call around 5:20pm AFTER the 8am - 5pm window to advise that he was running late and wouldn't arrive for another 20 minutes. The 2nd appointment (diagnostic) was scheduled for Friday, September 29th 7am - 6pm. NO ONE SHOWED, OR CALLED TO CANCEL OR RESCHEDULE. The 3rd appointment (repair) was scheduled for Saturday, September 30th 7am - 11am then changed to 11am - 2pm. The technician called to advise he was on his way and asked if I had the part. I told him nothing was shipped to me. He looked into the order and found the part was returned to the sender because it was sent to the wrong address, therefore he couldn't keep the appointment. He rescheduled it for Saturday October 7th 7am - 6pm. I STILL HAVE NOT RECEIVED THE PART. I have a family and things that I only complete on the weekend, one being laundry, so an 11 hours appointment window with no reasonable call ahead is unacceptable. The # for the company sends you in a continuous loop and never routes you to a live person to speak to. This been a HUGE inconvenience. I have wasted well over 24 hours of my time and my dryer is still not fixed!! My next email is to the BBB to report this horrible customer experience.

This company has the absolute worst customer service ever! I have a 9 month old refrigerator that leaked water from a defective part and ruined my hardwood floors. I called the place of purchase for service over 2 weeks ago and had an appt for the following Monday. No one called or showed up. I tried to email A&E factory Service 3 times to let them know they had the wrong address for service. (I have no idea how they got the address that is on the service order but it is not mine and I didn’t even have a chance to give the correct address, they got it from my phone number ) I received a generic email that said they would reach out. They have not contacted me by email except to confirm another appointment, still at the wrong address. I tried to contact again via text and their website to no avail. I called the customer service service number they advertise for changes and it keeps directing me to the website to make changes, then disconnects!! I would never hire theses people except this is who the appliance company I purchased the refrigerator from uses……. Zero stars!!!!

Waste of time and money Tech misdiagnosed the issue Bought replacement parts ($400) and cannot return

If I could give this company less than 1 star I would. We have an extended warranty on our GE dryer that we bought at Best Buy. It is just over 1 year old & has issues with the dryer temp & timer. I called the warranty number & scheduled an appointment for 7-31-23. The tech came out, checked the dryer & said he had to order parts that would be shipped to me. He said he'd be back on 8-7-23 but I got a call rescheduling an appointment for 8-10-23 from 10-2. A different tech came & installed the 2 parts & it still didn't heat so he checked & said it needed a high heat element which he had to order. He said he'd be back on 8-17-23. On 8-17-23 he came out & when he checked the element he found the box had already been opened & returned without the thermostat he also needed. SO...he had to order it & said he'd be back on 8-23-23. I got a confirmation text with an appointment for 8-24-23 from 8-5. This morning I got a confirmation text saying the appointment was for today from 8-5. I waited all morning & at 1pm got a text saying the appointment had been rescheduled til 9-1-23 with no explanation as to the reason. I called the number & got the automated system. It told me there was an appointment available for 8-26-23. I chose that hoping I actually get it. I tried calling A&E but reaching a live person is like winning the lottery...almost no chance. After pushing all the buttons/number choices I finally connected with a live person in some other country & told them of the situation. They confirmed I am set with an appointment for 8-26-23 but they sent a message to the dispatch team to see why today was rescheduled. I have no confidence that anyone will come out on 8-26. Meanwhile I sit with a washer of wet clothes that I was going to dry when the tech finished the repair today. I did locate his phone number from his last visit & have called leaving him a very detailed message. I doubt I hear back. DO NOT BUY AN EXTENDED WARRANTY FROM ANY PLACE THAT USES A& E AS THE SERVICE PROVIDER!!!!

Our top load GE washer was not completely spinning the load dry. AE Tech changed the agitator and said done. Next day the problem still existed. It’s impossible to find a human to answer their phone for help on his visit. To comeback to diagnose the original problem that they didn’t fix is another service call and payment. $45 warranty deductible isn’t much but it’s the principle. Randomly replacing parts isn’t a solution. My question to them is if the tech cleaned the washing machine filter? Not a big question to ask but probably the problem. Tech that’s was here didn’t even run a wash load on quick wash to determine before leaving if the problem was solved. I highly do not recommend this company and taking them off our warranty list of repair service companies.

This clown show has been working on my Samsung washer since May, it is now August and my washer is not working. they have no clue what is wrong with it, they keep ordering parts hoping to fine the right one. 4 No show/ no contact. Two times because , they did not have a two person crew scheduled to do a two person job. I have enough parts to build an entire machine, yet they can not get it to work. I had to take 7 days of vacation (because we work) and be at home from 8 am to 5pm , just to not see the clown mobile pull up. I am forced to use them , with my extended warranty; this will be the last extended warranty that we purchase. I WOULD NOT PAY TO USE THIS COMPANY.

There would be 0 stars if this system offered that option. A&E Factory Service (Topeka, KS location) has been assigned a few times to repair various items. The first time, they came to repair a dishwasher. They ordered a part they thought they needed. Waited 6 weeks for that part. Finally came out to install it, and determined they had mis-diagnosed, and the part they actually needed was a $3.95 part that required no labor to install. For this second assignment, they were to repair a different dishwasher. They came through to diagnose about a week ago, and ordered a part. The part arrived and they sent three messages confirming a window for follow-up today between 8am and 5pm. I confirmed we would be there. There is an automated link to check progress. I called the link this morning, at they said we were the 5th stop of the day, and the window was now 3:01-4:31. Waited all day. At 4:13, we got a message that the technician was en route. It is now 5:48, and I have talked with my home warranty (which says the technician is still en route, probably will be there by 9pm but not sure) and attempted various numbers supposedly linked to this business - all route me to the same computer system that gave me the original windows. There is no number to call to confirm whether we should keep waiting, or start the bedtime routine with our kids, or what. It's extra convoluted because the warranty agent confirmed "he is delayed" but the agent at the A&E could not say *how delayed* and reluctantly said "probably before 9:00pm" and that I should "keep my line open in case of changes." This place is absolutely unprofessional and has a computer and phone system set up to keep folks in the dark. Disrespectful of individuals' time and opportunity cost in waiting for them. I have requested that the home warranty company drop this contractor from their mix and I hope they listen. Edit: today, 6/16, I received a message saying the they are sorry they missed me, with a photo of our front door, allegedly from 4:26. There were three people in the front room of the house at that time, and no way to miss a knock. And if that had actually happened… why would the agent on the phone said at 5:45 that he was delayed and would be there by 9pm? The message I received this morning said to call my tech at the number left in the voicemail. Plot twist: there is no voicemail!

Absolutely ridiculous. Laughable, Unbelievable, Outrageous. Absolutely no clue how to run a business.