Coro Medical (AED.US) Reviews | Read Customer Reviews of aed.us

Coro Medical (AED.US) Reviews | Read Customer Reviews of aed.us

Coro Medical (AED.US) reviews

Showing 14 reviews with 2 stars · Clear filters

Alexander Z.
Apr 16, 2026
Took over 6 weeks to receive my order
Took over 6 weeks to receive my order. I called support and they told me that they switched systems and lost this order.
Response from Coro Medical (AED.US)Apr 27, 2026
Alexander, thank you for your feedback—we’re truly sorry for the experience you had. This is not the level of service we aim to provide. Over the past few weeks, we’ve been working through a major system transition. While these updates are designed to better support our customers long-term, they have unfortunately caused delays in order processing and shipping. We understand this is not the experience you expect from us, and we truly recognize how frustrating that can be. Our records show the package was delivered and successfully accepted. If there are any outstanding concerns or anything further we can assist with, we’d appreciate the opportunity to make this right—please feel free to reach out to our team directly.
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Manny De La R.
Jan 16, 2026
Took over 6 months to get the Pads I…
Took over 6 months to get the Pads I needed.
Response from Coro Medical (AED.US)Jan 20, 2026
Manny, we understand how frustrating manufacturer backorders can be, and we appreciate your patience throughout the process. While we know the wait was longer than anyone would want, we’re glad you were able to receive the pads needed to ensure your AED is ready for rescue. Thank you for sticking with us, and please don’t hesitate to reach out if we can help in the future.
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Kristy M.
Jan 15, 2026
Product needed before review
I have not yet received my items, and being asked for a review.
Response from Coro Medical (AED.US)Jan 21, 2026
Kristy, we’re so sorry for the confusion. Our system automatically sends review requests after a certain amount of time, and we completely understand how that could be confusing. We’re glad your item has since been delivered and truly hope it met your expectations!
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Jan W.
Dec 4, 2025
Very disappointed in the customer…
Very disappointed in the customer service. I had to follow up and keep track of the order. In the end was told that the item I had ordered was on backorder. There was no notification from the company that there was an issue with my order. I wonder if I had not continued to follow up if I would have ever received the order.
Response from Coro Medical (AED.US)Dec 15, 2025
Thank you for sharing this, Jan! We’re very sorry for the frustration and understand how disappointing that experience must have been. We do our best to note backorder information on the product page for transparency, but we appreciate your feedback and will continue working to improve communication. If there’s anything we can assist with, we’re always here to help.
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Wesley M.
Nov 11, 2025
It took forever to get order with NO…
It took forever to get order with NO explanation except pads were backordered. We will not be ordering anything from you in the future. These were AED pads and left us in a bind to the point we got some elsewhere.
Response from Coro Medical (AED.US)Nov 11, 2025
Wesley, thank you for sharing your experience! We’re truly sorry for the delay and any inconvenience it caused. We genuinely appreciate your patience and feedback, and we’ll continue working to improve communication and transparency for our customers.
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Charles M.
Nov 8, 2025
Took an excessive time to fulfill the…
Took an excessive time to fulfill the order. It was a basic order for a pad/battery module on a current AED.
Response from Coro Medical (AED.US)Nov 11, 2025
Thank you for your feedback, Charles! We sincerely apologize for the delay in fulfilling your order. The item you ordered was on an extended backorder from the manufacturer, which unfortunately affected our ability to ship as quickly as we strive to. We completely understand how frustrating that can be and appreciate your patience during the delay.
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Charles T.
May 17, 2025
Didn't tell me how to fix the problem
Didn't tell me how to fix the problem, just how to replace parts.
Response from Coro Medical (AED.US)May 19, 2025
Thank you for your feedback, Charles. We truly appreciate the opportunity to assist you. After speaking with you directly, we determined that the issue required assistance from the manufacturer. While we always aim to troubleshoot, when possible, some situations do require manufacturer support for resolution. Please don’t hesitate to reach out if we can assist further!
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Scott B.
Mar 1, 2025
The only issue I have is it took a week…
The only issue I have is it took a week to ship all my AEDS. Need them very quick. To the point I’m having to find a new vender who can get me orders quick.
Response from Coro Medical (AED.US)Mar 12, 2025
Scott, thank you for sharing your feedback. We understand the importance of receiving your AEDs quickly, and we truly appreciate your patience. As part of our standard procedure, each re-certified unit undergoes a thorough inspection by our bio-med team before shipping to ensure it meets our high-quality standards. This process is essential to guarantee that every unit is fully functional and ready for use upon arrival. We value your business and would love the opportunity to better meet your needs in the future. If there's anything we can do to improve your experience, please don’t hesitate to reach out.
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