Coro Medical (AED.US)Reviews of aed.us

Response from Coro Medical (AED.US)Mar 20, 2026

Thank you so much for your feedback, and we sincerely apologize for your experience. We completely understand how frustrating the conflicting updates and delays must have been, and we are truly sorry for the lack of clarity along the way. While we are currently undergoing a system upgrade that has impacted our usual processing times, we know that this does not excuse your experience. We are grateful you chose to order with us and are glad your item has been delivered. We would like to do something to express our sincerest apologies, so please be on the lookout for further communication from our team.

Response from Coro Medical (AED.US)Jan 29, 2026

Neal, we recently experienced a system error that caused multiple invoices to be re-sent in error. We sincerely apologize for the confusion and understand how frustrating this must have been. Please know that we are taking steps to ensure this does not happen again and truly appreciate your patience.

Response from Coro Medical (AED.US)Jan 29, 2026

Thank you for your feedback, and we’re sorry for any inconvenience with the shipping. Our standard shipping timeframe is 1–3 business days, and in this case, the extreme weather temporarily closed our warehouse. We completely understand how important timely delivery is for medical products. In the future, if you ever need an order by a specific date, please don’t hesitate to give us a call so we can review expedited options with you.

Response from Coro Medical (AED.US)Jan 20, 2026

Israel, we’re very sorry for the frustration this caused, especially with the timing around your safety meeting. We completely understand how upsetting it is when tracking information does not reflect what is actually happening and follow up is delayed. We appreciate you following up to confirm that the AED was ultimately delivered. Your feedback is important to us, and we will use it to improve communication in situations like this moving forward.

Response from Coro Medical (AED.US)Jan 23, 2026

Thank you so much for your patience, Jeff. We sincerely apologize again for the inconvenience this caused. We have received your shipment, and your return has been successfully processed. We truly appreciate your understanding and the opportunity to make this right. Please don’t hesitate to reach out if there is anything else we can assist you with.

Response from Coro Medical (AED.US)Dec 19, 2025

Philip, thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication during the delay with your order. The adult pads on your order had gone on a temporary manufacturer backorder, and additional inventory had just arrived, allowing us to fulfill the remaining items. We regret if the backorder notification email did not reach you, as timely updates are important to us. We appreciate you bringing this to our attention and are sorry for the frustration this caused. Your feedback helps us improve our communication moving forward, and we value the opportunity to serve you better.

Response from Coro Medical (AED.US)Nov 24, 2025

Jared, we understand how important these pads are, and we sincerely apologize for the delay in fulfilling your order. This item has been on an extended national backorder with the manufacturer, and unfortunately we did not have any inventory available to ship sooner. We know how frustrating this can be, and we truly appreciate your patience during a situation that was out of our control. If there’s anything we can assist with moving forward, please don’t hesitate to reach out. We're here to help.

Response from Coro Medical (AED.US)Nov 4, 2025

We’re very sorry for the delay and any confusion with your order. We completely understand how frustrating it can be when an item takes longer than expected to arrive. Our team has reviewed your order and confirmed it is out for delivery. We also followed up with you directly by email. We truly appreciate your feedback, as it helps us continue to improve our service.