Coro Medical (AED.US)AED.us is your home for all things related to Automated External Defibrillators, AED accessories, CPR/AED Training, and much more! With a combined industry experience of over 300 years, our team understands the value of providing our customers a long-term partnership. Our mission, our passion, our duty is to forge stronger links in the chain of survival. Contact us today!
Coro Medical (AED.US) (aed.us) has 719 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Dan
I have an order placed have not got and have not got a response to my question. Where are my suction units 260 223 9273
Response from Coro Medical (AED.US)Jan 8, 2024
Hi Dan, I appreciate you letting us know. You should have received a backorder notification regarding the suction units so I apologize that you don't have an answer. I'll make sure someone from our Customer Service team contacts you to go over the lead time for this item.
John C.
I purchased a choking device which I hope I never need, haven’t used it so can’t comment on it. Thanks do not send me anymore mail.
Response from Coro Medical (AED.US)Dec 29, 2023
Thank you for your purchase and your feedback. We understand your desire not to receive further emails. To unsubscribe from future TrustPilot emails, click the 'unsubscribe' link at the bottom of the email you received. Clicking this link should lead you through a simple process to remove your email address from the TrustPilot mailing list. Rest assured, we respect your decision and are committed to honoring your communication preferences. Please note that we do not have you subscribed to our company emails, so you should not receive any directly from Coro Medical (AED.US.)
David H.
We ordered a replacement battery for our AED back in August and we still have not received it. We were provided a back order status in Sept and nothing since then.
Response from Coro Medical (AED.US)Dec 14, 2023
Hi David, we appreciate you letting us know of the frustration you had regarding the battery that was on backorder. We take each review seriously and are currently looking at the backorder process.I looked at your account and see the battery was delivered on 12/11/23 which is great news! I'm also happy to hear you were notified originally and thanks to your feedback, we'll make sure the backorder notices are sent on a consistent basis after the initial email. We apologize for the frustration it caused you and appreciate your feedback!
Jamie G.
Back ordered product
Response from Coro Medical (AED.US)Oct 13, 2023
We appreciate you leaving feedback in regards to your backordered Philips Onsite Pediatric pads. Yes, these are now currently on backorder from the manufacturer. We are awaiting shipment from them and we will fulfill your order as soon as they arrive. We will continue to keep you updated via email in regards to the progress of your order as we did earlier this month. Please let us know if you have any questions or if we can be of assistance further in this matter. Thanks again!
Randall R.
The Item that we purchased is the ACT-IR4002US. We were unable to get it to work, so we contacted the manufacturer tech support by email. We were advised that the Item that we purchased was EOL (end of life) and that it was not supported anymore. After several back and forth conversations, we were advised that the our only remedy was to purchase a later model, (ACT-IR4021U-v1.3) and "throw away" the one we purchased from your company. No where on your web site was it mentioned that the product was EOL. You can imagine our disappointment.
Response from Coro Medical (AED.US)Sep 29, 2023
Thank you for taking the time to leave this review. First and foremost, we sincerely apologize for the inconvenience and disappointment you experienced with your purchase of the ACT-IR4002US. We deeply regret that you received an end of life product, and we understand the frustration this has caused. We are currently in communication with the manufacturer to clarify why the newer version wasn't provided and to ensure this doesn't happen in the future. Our goal is always to provide our customers with the most up-to-date and functional products, and it's clear we fell short in this instance. We genuinely appreciate you bringing this to our attention, and we're actively working on a solution. We will be updating our site listing as soon as we get a response from the manufacturer. We will reach out to you directly to discuss potential remedies and ensure your satisfaction. Thank you for your patience and understanding. We value your business and are committed to making this right.
Mark
No indication that his battery is "Made in China"! the .us in you name is misrepresentation of your products. I had to order a USA made product from a different company.
Response from Coro Medical (AED.US)Sep 21, 2023
We sincerely apologize for any confusion or inconvenience caused. Transparency and clarity about product origins are essential, and we regret that this was not made clear in the case of the battery you received. We understand the importance of product origin for many customers, and we'll take your feedback into consideration to ensure better communication in the future. We have disabled this product on our website and are no longer offering it to customers. The ".us" in our name is intended to represent our location and service area, but we understand how it can be perceived in relation to product origin. We appreciate your feedback and will work on improving our transparency and communication. Thank you for bringing this to our attention, and we're sorry for any inconvenience. If there's anything else we can assist with or address, please let us know.
Roseburg C.
We did not receive our complete order. Part of the order is on back order and we were not told this at the time we placed the order.
Response from Coro Medical (AED.US)Sep 18, 2023
We take all reviews seriously and just looked at your account. The Philips Pedi pads you ordered are currently on a national manufacturer backorder. We have a notice on the product page on our website that says: "This item is on national backorder from the manufacturer. Ships as available." You will also be receiving regular backorder emails. When the supply chain issues started, we put an email system in place to keep our customers informed with information as we receive it. Even though this is out of our hands, it's still not the experience we want you to have which is also why we partially ship orders so you don't have to wait long for other lifesaving equipment. We're doing everything we can to get the product you need and to you in a timely manner. Thank you!
Martin S.
Was sent a duplicate order in error, Sent the item back and still cannot get a credit on my Credit Card.
Response from Coro Medical (AED.US)Sep 15, 2023
Thank you for the information! We looked at your account and in our system and don't see anything currently pending. I will have the Director of our Customer Service Department reach out to make sure this situation is resolved.
