Coro Medical (AED.US)Reviews of aed.us

Response from Coro Medical (AED.US)May 15, 2024

We're thrilled to hear that you had a great experience with our customer service team! Your feedback is valuable to us, and we appreciate your honesty about the email frequency for review submissions. We'll certainly take that into consideration as we strive to improve our communication practices. If you have any further concerns or feedback, please feel free to reach out to us directly.

Response from Coro Medical (AED.US)May 14, 2024

Thank you for sharing your feedback with us. We're glad to hear that you're satisfied with the device, but we're sorry to learn about the difficulty you experienced with the registration process. Someone from our team will reach out to you for further assistance.

Response from Coro Medical (AED.US)Nov 2, 2023

We appreciate your candid feedback. We're currently reviewing your order details and are committed to resolving the communication issues you've experienced. Again, our apologies for any inconvenience this may have caused. Rest assured, we're taking steps to prevent such issues in the future. Thank you once more for bringing this to our attention.

Response from Coro Medical (AED.US)Sep 21, 2023

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your phone order. It's crucial for us to ensure that every interaction with our team is smooth and professional, and it's evident that we fell short in this instance. We understand the importance of accurate and efficient processing, especially for business orders, and we regret the confusion and frustration caused. Your feedback is invaluable, and we'll be addressing this with our customer service team to ensure such issues are avoided in the future. We appreciate your patience and understanding, and we hope that our online ordering process will meet your expectations moving forward. If there's anything else we can assist with, please don't hesitate to let us know.

Response from Coro Medical (AED.US)Sep 21, 2023

Thank you for bringing this to our attention. We sincerely apologize for the oversight and the inconvenience it caused, especially with your own customer. We strive to provide top-quality products and services, and it's evident that we fell short in this instance. While we're glad to hear that the issue was rectified, we understand the importance of first impressions and the impact this could have had on your professional image. Your feedback is invaluable, and we'll be taking measures to ensure such issues are avoided in the future. We appreciate your understanding and patience, and we hope to have the opportunity to serve you better in the future. If there's anything else we can assist with, please don't hesitate to let us know.

Response from Coro Medical (AED.US)Sep 15, 2023

We're happy to hear you had a good experience with our customer service rep! We apologize you were given old pricing. Pricing does change from time to time depending on manufacturer price increases, various monthly promos and supply and demand of Encore units. I will make sure the Sales Director is informed to ensure up to date pricing is being shared with our customers. Thank you for providing us with feedback, we appreciate you!

Response from Coro Medical (AED.US)Sep 15, 2023

Thank you for taking the time to provide feedback. We genuinely appreciate your input, as it helps us identify areas for improvement. We are reviewing your account and our processes to make them more straightforward and accessible. Thank you again and we look forward to serving you better in the future.