Coro Medical (AED.US)Reviews of aed.us

Response from Coro Medical (AED.US)Jan 6, 2025

Todd, thank you for your feedback. We completely agree that accessories like batteries are essential, especially for an AED. Unfortunately, the battery was on a national backorder with the manufacturer, which caused the delay. We understand the importance of timely replacements and are glad to hear you’ve now received your order. We appreciate your patience and understanding and are continuously working to improve availability for critical items like this.

Response from Coro Medical (AED.US)Jan 6, 2025

Glenn, thank you so much for your feedback! Unfortunately, the battery was on a national backorder with the manufacturer, which caused the delay. We understand the importance of timely replacements and are glad to hear you’ve now received your order. We appreciate your patience and understanding and are continuously working to improve availability for critical items like this.

Response from Coro Medical (AED.US)Nov 15, 2024

Thank you for your feedback. We apologize for the inconvenience with the incorrect electrodes for your Defibtech AED, and we’re glad we could initiate the return process for you. We’ve sent you an email with documentation from Philips regarding the back-order status. Please know we’re here to assist you further, so don’t hesitate to reach out with any additional questions. Thank you for your patience and understanding.

Response from Coro Medical (AED.US)Oct 22, 2024

Thank you for your feedback and for choosing us for your purchase. We sincerely apologize for the delay in receiving your order. Unfortunately, the item was on a national backorder from the manufacturer, which impacted our ability to ship as quickly as we normally would. We understand how frustrating this can be and appreciate your patience and understanding during the wait. Should you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We're here to assist you.

Response from Coro Medical (AED.US)Aug 27, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered with the expedited order process and for the oversight that resulted in your shipment being sent via ground instead. We understand how important it is to receive your order quickly, and we regret that we fell short of your expectations. If you need assistance with expedited shipping in the future, please don't hesitate to reach out to us directly via phone, and we'll ensure that your request is handled with the utmost priority.

Response from Coro Medical (AED.US)Aug 23, 2024

Thank you for your feedback and for bringing this to our attention. I apologize for the inconvenience of being charged tax despite submitting the tax-exempt form. This shouldn’t have happened, and we’re looking into it to prevent similar issues in the future. One of our representatives will reach out to you for further assistance to get the form approved.

Response from Coro Medical (AED.US)Aug 22, 2024

Thank you for your feedback. We apologize for the confusion and frustration you experienced. We do charge your card at the time of order to secure your place in line for the next available item, especially when stock is limited. We understand how disappointing it can be to receive an out-of-stock notice after being told otherwise, and we're glad to have been able to fulfill your order promptly afterward. Your experience is important to us, and we’re committed to improving our communication moving forward. Please don’t hesitate to reach out if you have any further concerns.

Response from Coro Medical (AED.US)Jun 18, 2024

Thank you for your feedback, Hal. The ZOLL AED PLUS 123 batteries were made at one time with the blue line (as pictured), some now from the manufacturer are now sold without the line. Your feedback helps us continue to improve our service. We appreciate your support and look forward to serving you again soon!