Coro Medical (AED.US)AED.us is your home for all things related to Automated External Defibrillators, AED accessories, CPR/AED Training, and much more! With a combined industry experience of over 300 years, our team understands the value of providing our customers a long-term partnership. Our mission, our passion, our duty is to forge stronger links in the chain of survival. Contact us today!
Coro Medical (AED.US) (aed.us) has 719 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Michele T.
Takes too long to get the merchandise
Response from Coro Medical (AED.US)Oct 28, 2025
Michele, we appreciate your feedback and apologize for the delay you experienced. Our team is continuously working to improve fulfillment times and provide faster delivery for all orders. Thank you for your patience and for giving us the opportunity to serve you.
Pete W.
I wanted the product you were selling and distributing, however if there is a back order on the product you should darn clear that the customer understands that issue. I did not, ordered the device and learned later after purchase that there would be delayed. If I chose to order again I will have think about the urgent need and potential delays.
Response from Coro Medical (AED.US)Oct 22, 2025
Pete, thank you for sharing your feedback. A notice has since been added to our website to make backorder information clearer for future customers. I’m glad to see your order was successfully delivered yesterday, and we truly appreciate your patience throughout the process.
Errol N.
Shipping is a little slow. Haven’t received the items yet so can’t comment on the quality
Response from Coro Medical (AED.US)Sep 25, 2025
Errol, thanks for sharing this, and I’m sorry for the slow start. The adult pads you ordered were on a manufacturer backorder, which caused the delay. The good news is your pads have now arrived at our warehouse, and the full order has shipped—you should have received a tracking email with the details. If you don’t see it, please check your spam folder or reach out and we’ll resend it right away. Once everything lands, we’d love to hear how the products work for you. Don’t hesitate to contact us with any questions—we’re here to help!
ronnie D.
Ordering was easy. I forgot to send my tax certificate and I called over a week ago and was told to send it in and I would be credited. I did send it in and still haven’t received a credit. Thank you
Response from Coro Medical (AED.US)Sep 18, 2025
Ronnie, we’re glad to hear that ordering was easy, and we sincerely apologize for the delay in processing your tax credit. I can confirm that your refund has now been issued, and depending on your bank, it should reflect in your account within 5–7 business days. We truly appreciate your patience and the opportunity to make this right.
Steven H.
The shipment was by Fedex. I was not delivered to the destination address. I was unable to locate it based on their description of the delivery location. The merchant is not trying to resolve the problem with me since they have their money and my volunteer fire department does not have its replacement AED pads. 5-3-2025 After posting this review, the merchant contacted me and better informed me of the incorrect location where they had delivered the pad. I went to that street and located the pad. In my revised opinion the merchant is reputable and provides a good product. Their delivery organization was the fault in this operation.
Response from Coro Medical (AED.US)May 6, 2025
Steven, thank you for your feedback and for updating your review. We sincerely apologize for the confusion and frustration caused by the initial delivery issue. We're grateful you were able to locate the package, and we appreciate your understanding once the situation became clearer. If you ever need anything in the future, we’re here to help.
Mindi B.
Received the AED package. Ped pads were missing with no explanation as to why. Have now been told they are on backorder. Received many emails about registering which we thought we had done, tried again several times and were told no AED exists with that bar code. We have now managed to complete the registration, as far as we know. It has been a somewhat difficult and confusing process.
Response from Coro Medical (AED.US)Apr 8, 2025
Thank you for sharing your experience, Mindi. We sincerely apologize that the process wasn’t more seamless. Please know our team is available via phone, chat, or email if you ever need assistance. We truly appreciate your feedback and hope to have the opportunity to provide an improved experience in the future!
Michael C.
Everything cam as ordered in an acceptable time. The only problem is that the Battery i ordered and paid for is good for 5 years and it arrived over 1 year old leaving me only 4 years. I feel the price should have reflected the age.
Response from Coro Medical (AED.US)Mar 12, 2025
Michael, thank you for your review and for sharing your feedback with us. We understand how important it is to receive products with the longest possible lifespan, and we appreciate your concerns regarding the battery’s age. Cardiac Science provides this battery with a 4-year performance guarantee, ensuring reliability throughout its intended lifespan. If you have any further questions or concerns, please don’t hesitate to reach out—we’re happy to assist!
Buyer of AED replacement P.
Shipped in a very flimsy oversize envelope with a high chance of the item being damaged during shipping.
Response from Coro Medical (AED.US)Mar 12, 2025
Thank you for taking the time to share your feedback. We’re sorry to hear that the packaging did not meet your expectations. Ensuring that our products arrive safely is important to us, and we appreciate your insight. Your comments have been shared with our team so we can improve our shipping process. If there were any issues with your item upon arrival, please let us know—we’d be happy to assist you. We appreciate your business and hope to serve you again in the future.
