Coro Medical (AED.US)Reviews of aed.us

Response from Coro Medical (AED.US)Jul 1, 2024

Thank you for your feedback and for acknowledging our communication and customer service. We deeply apologize for the frustration and inconvenience caused by the delay in receiving your product. The item you ordered was on a national backorder due to unforeseen supply chain issues. We are actively working on improving our product availability and reducing shipping times to ensure that such delays do not happen in the future. Your experience is very important to us, and we appreciate your patience and understanding. If there is anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer service team.

Response from Coro Medical (AED.US)Feb 26, 2024

We sincerely apologize for any inconvenience caused by the delay in shipping your item after payment was taken. We understand how frustrating this situation can be and want to assure you that your satisfaction is of the utmost importance to us. Please rest assured that we will investigate the situation immediately and take necessary steps to ensure that your concerns are addressed. We are actively working to resolve the issue and will provide updates on your order as soon as possible.

Response from Coro Medical (AED.US)Oct 25, 2023

We appreciate the feedback regarding backordered items. While we do mark items as backorder on our website, it is a manual process. We had a backorder notification listed on the product page for the HeartSine Pediatric Pak, but we failed to update the adult pad pak page with a notification. This was an oversight. We have now updated that product page to include a notice until we have more in stock. I apologize for the inconvenience and frustration this may have caused you. If there is anything we can do for you, please let us know!

Response from Coro Medical (AED.US)Oct 9, 2023

Thank you for sharing your concerns about order status for backorders. We do see that we notified you of the backordered product in May and June, but moving forward we will send more notifications regarding the status of your backorder items to keep you informed. We hope in the future we can do a better job to keep you updated without you having to call and ask about it. We aim to please and are taking your response seriously, so thanks again for the feedback!

Response from Coro Medical (AED.US)Sep 15, 2023

Thank you for letting us know. The Philips pedi pads are currently on a manufacturer backorder. While this is out of our control, this is not the experience we want you to have. We send out backorder status emails on a regular basis and will verify your email is correct in the system. In the meantime, we will make sure a member of our customer service team reaches out to you to assist you with the information you need. We apologize for any inconvenience and will make sure you are taken care of! Thank you again for providing us with this feedback.

Response from Coro Medical (AED.US)Sep 14, 2023

Please accept our apologies for the inconvenience you've experienced in trying to reach our wholesale team. Your feedback is invaluable to us, and we are committed to resolving this matter promptly. To address your concerns effectively, our Director of Wholesale will be reaching out to you today. If you need assistance in the meantime, please reach out directly to the point of contact provided to you when your application was approved, as they will be in the best position to assist.