Coro Medical (AED.US) Reviews | Read Customer Reviews of aed.us

Coro Medical (AED.US) Reviews | Read Customer Reviews of aed.us

Coro Medical (AED.US) reviews

Showing 41 reviews with 1 star · Clear filters

Jason S.
Oct 27, 2025
Not Happy
The product keeps being shipped to a bad address. I have not received the product once. I have called and been told that the correct address has been added, and the product will reship, but I have not received it once. I have one AED that is out of order until I receive new pads and only have one good one on site. 11/10/2025 I did finally receive 1 of 2 replacement pads for my AED machines. I paid for two and only received 1.
Response from Coro Medical (AED.US)Oct 29, 2025
Jason, I'm truly sorry for the frustration here! We’ve already placed a replacement order for you, and we’ll email the tracking number as soon as the carrier scans the package. If the original parcel turns up, you can refuse delivery, so it returns to us automatically. If you need anything else in the meantime, please reach out to our support team and we’ll help right away!
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Joanne M.
Oct 23, 2025
I ordered the wrong infant pad
I ordered the wrong infant pad, have reached out to exchange and not heard back
Response from Coro Medical (AED.US)Oct 23, 2025
Joanne, we're sorry to hear about the mix-up and any delay in getting back to you. Our team has reached out and left a voicemail today to assist with your exchange right away. Please return our call at your earliest convenience so we can get this resolved for you as quickly as possible.
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Sheri G.
Sep 18, 2025
Lies about "out of stock" item
When my order did not arrive for several weeks I inquired about when it would be shipped. I was told that it had been out of stock for weeks and you had no idea when they would be back in stock. I was also told that our credit card had already been charged, even though you were not able to fulfill the order. I asked if I could cancel and get a refund, and low a behold it miraculously got shipped. If you were able to ship it the next day obviously you were not actually out of stock.
Response from Coro Medical (AED.US)Sep 22, 2025
Sherri, we’re very sorry to hear about your experience and appreciate you sharing this feedback. To clarify, our inventory is monitored daily and updates in real time as products are received and shipped. The AED pads you ordered were on manufacturer backorder at the time of your inquiry, and once additional stock arrived, your order was immediately fulfilled. We understand how the timing may have caused confusion, and we sincerely apologize if it gave the impression that the items were available all along. We also want to acknowledge your frustration with the delay and communication. It’s never our intention to cause inconvenience, and your feedback helps us improve the way we keep customers updated about backorders. Thank you for bringing this to our attention.
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William H.
Aug 21, 2025
I recieved the incorrect item
My order for an Encore series AED was confirmed on August 1st. The AED arrived on August 14th. What was recieved was an AUTOMATIC AED, not the semi-automatic unit we ordered. I left a chat message, voicemail and sent an email to this effect asking for instructions how to get the correct unit and return the incorrect unit. This is now August 21st, and not one of my messages has been responded to. Very poor Customer Service. I am at the point of blocking the credit card charge to get you to respond.
Response from Coro Medical (AED.US)Aug 21, 2025
William, we sincerely apologize for the error with your order and, more importantly, for the lack of communication in addressing your concerns. This is not the level of service we strive to provide, and we take your feedback very seriously. Your request for the correct semi-automatic unit should have been handled promptly, and we regret the delay. We are actively working to resolve this for you, and a member of our team will be reaching out directly to provide return instructions and ensure the correct unit is shipped without further delay. We appreciate your patience and understanding, and we are committed to making this right. Thank you for bringing this to our attention.
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Nadeem N.
Aug 3, 2025
Misleading picture
Misleading picture. Oxygen too small and not practical. Case very flimsy.
Response from Coro Medical (AED.US)Aug 4, 2025
Nadeem, thank you for your feedback. We’re truly sorry for any confusion and appreciate you taking the time to share your experience. This oxygen cylinder is designed specifically for rescue situations, which is why it’s smaller and more portable than standard tanks. We include the cylinder’s capacity in the product description to help set clear expectations, but we completely understand how the size could feel surprising or disappointing. We're genuinely sorry if the listing came across as misleading in any way. We see that you’ve already initiated a return for a refund. If there’s anything else we can do to assist, please don’t hesitate to reach out.
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Chad G.
Jul 25, 2025
Expired AED Battery
We purchased a new AED battery and the battery has an expired expiration date. Order #: AUS119550
Response from Coro Medical (AED.US)Jul 25, 2025
Chad, we’re truly sorry for any confusion regarding the date markings on the battery. The date you see is the manufacturing date, not the expiration. As shared in our email yesterday, the 4-year lifespan begins once the battery is installed. We understand how this could be unclear and are always happy to help clarify any product details. Please don’t hesitate to reach out if there’s anything else we can do for you.
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Erin M.
Jul 9, 2025
I placed an order for AED adult pads
I placed an order for AED adult pads. More than a month later, I have been charged but no pads. I called on Monday and was told that they were backordered for at least another month. I checked some other sites, ordered from there, and called to cancel my order. After calling to cancel, I received an email stating that my order had been received, and then an email saying that my package would be delivered tomorrow. This is ridiculous. The person I spoke with had no idea what she was talking about, or she lied to me and arranged the shipment. Either way, it is unacceptable.
Response from Coro Medical (AED.US)Jul 9, 2025
Erin, thank you for taking the time to share your experience, we sincerely apologize for the confusion and frustration. You're absolutely right to expect clear communication and timely updates regarding your order. Our inventory changes daily, and while we take full responsibility for not canceling your order as requested, we’re grateful that a shipment arrived sooner than expected, allowing us to fulfill many backorders for the adult pads, including yours. We deeply regret the inconvenience this situation caused you and appreciate your feedback, it helps us improve. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us directly.
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Virginia B.
Apr 8, 2025
I have not received the promised Item
I have not received the promised Item, though the email said it was delivered. Oximeter, Massimo;
Response from Coro Medical (AED.US)Apr 9, 2025
Virginia, we're so sorry to hear about your experience and truly apologize for any confusion or delays with your delivery. We did receive your message and have since reached out with the tracking information—according to the latest update, your item is scheduled for delivery today. We understand how frustrating delays can be, even when they’re outside of our control, and we appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. We're here to help make it right.
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