AED.comReviews of aed.com

Response from AED.comSep 18, 2024

Hi Nancy! We are happy to hear you were able to take your CPR training course and thank you for taking the step to be more emergency-prepared! Please reach out to our customer support team directly at [email protected] and we'll be happy to assist you!

Response from AED.comSep 18, 2024

Hi Rebecca! Thank you for the 5 stars! We strive to create positive experiences for our customers! If there is anything we can do better in the future, please don’t hesitate to reach out! Have a great day!

Response from AED.comSep 8, 2024

Hi Marissa! Thank you for sharing your thoughts with us. We understand that the cost of these essential devices can be a barrier for many, and we agree that life-saving equipment like AEDs should be accessible to all. While we do our best to offer discounts and promotions, we do have to price our products according to our manufacturer's rules. Your feedback is invaluable, and we’ll be sure to share it with our team as we explore ways to make these devices more financially accessible in the future. Please don’t hesitate to reach out at [email protected] if you have any questions or would like to discuss possible lower-priced options. We truly appreciate your commitment to safety and preparedness.

Response from AED.comSep 8, 2024

Hi JeNeika! We're delighted to hear that you found our customer service team helpful. Your satisfaction is our priority, and we're here to assist you whenever you need. Thank you for choosing us, and we look forward to serving you again!

Response from AED.comSep 5, 2024

Hi Mike! We’re very sorry to hear about your experience with slow shipping and poor communication. This isn’t the level of service we strive to provide, and we truly apologize for any inconvenience this caused. We'd like to learn more about your experience with us so we can address these issues and prevent them in the future. Please reach out to our customer service team at [email protected], and we’ll do our best to make things right. Thank you for your feedback—it helps us improve.

Response from AED.comSep 5, 2024

Hi David! Thank you for sharing your experience with us. We sincerely apologize for the initial confusion and delay with your order. We understand the concern when a package doesn’t arrive as expected, and we’re glad we were able to resolve the issue quickly once you reached out. Your feedback is important, and we’ll work to improve our system to prevent situations like this in the future. We appreciate your patience and are happy you received your order promptly after contacting us. If you need anything else, don't hesitate to reach out!

Response from AED.comSep 5, 2024

We're truly sorry for the experience you've had. We understand how frustrating it can be when your expectations aren’t met, and we apologize for any delay in delivering the service you ordered. Please reach out to our customer service team at [email protected] if you have any questions about your service. Your satisfaction is important to us, and we’ll do our best to make things right.

Response from AED.comSep 5, 2024

Hi there! We sincerely apologize for the delay and lack of communication regarding your AED order. This is not the experience we aim to provide. We understand how frustrating it must be to receive limited updates, especially for such an important item. Unfortunately, AEDs and their medical parts tend to fluctuate daily leaving some items to be on backorder. We will do our best to keep you informed throughout the rest of your waiting period. If you have any questions at all, please reach out to our customer support team directly at [email protected]. Thank you for your patience, and we truly appreciate your feedback as it helps us improve.