AED.comReviews of aed.com

Response from AED.comApr 21, 2025

Hi Brooke! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!

Response from AED.comApr 21, 2025

Update 4/23/25 - Hi George. Our team replied to your email with further information about your order status. Unfortunately, global backorders with this manufacturer are causing a delay in shipping. We understand the critical need for this product and assure you as soon as we receive the stock back in we will ship out to you. Hi George! We're very sorry to hear about your experience and the inconvenience this has caused, especially given the importance of the product you ordered. This is absolutely not the level of service we strive to provide. If you still haven't received a response from our team, please email our customer support team directly at [email protected] and we will make this our top priority. Thank you for bringing this to our attention—we truly value your business and the opportunity to make this right.

Response from AED.comApr 17, 2025

Hi Dennis, Thank you for your feedback, and we sincerely apologize for the difficulty you had reaching us. That’s not the experience we want for our customers, and we appreciate your patience in getting your order through. Regarding the Life Shield update, if you don’t see your AEDs updated soon, please reach out to our customer support team directly at [email protected]—we’ll be happy to assist. Thanks again for bringing this to our attention.

Response from AED.comApr 17, 2025

Hi Joan! Thank you for your feedback! We're glad you found what you needed on our website, but we're sorry to hear about the issue with our chat support. That’s definitely not the experience we want for our customers, and we appreciate you bringing it to our attention. We’ll look into what went wrong and work to improve the process. If you still have any questions, please don’t hesitate to reach out—we’re here to help!

Response from AED.comApr 17, 2025

Hi Larry! Thank you for your feedback. We understand that replacement parts—especially batteries—can be a bit pricey, and we do our best to offer competitive pricing while making sure you get the highest quality and reliability, especially for life-saving equipment. We truly appreciate your input and will continue working to provide the best value possible. If you ever need help finding the most cost-effective option, feel free to reach out—we’re happy to assist.

Response from AED.comApr 17, 2025

Hi Belinda! We strive to keep things quick and seamless—glad we hit the mark for you!

Response from AED.comApr 15, 2025

Hi Amanda! We're truly sorry to hear about your experience. This is not the level of service we strive to provide. We sincerely apologize for the delays in communication and with your order, and we’re glad you were eventually able to connect with someone on our team. Please rest assured that your refund is being processed, and if you don’t see it reflected on your card within the next few business days, don’t hesitate to reach our customer support directly at [email protected]—we’ll prioritize your request. We appreciate your feedback and are actively working to improve our response times and customer support systems so experiences like yours don’t happen in the future. Thank you for giving us the chance to make this right.

Response from AED.comApr 15, 2025

Hi Peter! Thank you so much for your kind words! We're glad to hear your order arrived quickly and that the battery met your expectations. We're especially honored to support our military customers, and we thank you for your service. If you ever need anything else, don’t hesitate to reach out—we’re here to help!