AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Patterson U.
It was a good process. Easy to follow directions.
Response from AED.comMay 13, 2025
Hi Patterson! Thanks for the positive review! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
DAC
The website said the my AED pads were in stock, but when I called 2 weeks later to check order status, I was told they were on national backorder. AED.com took my order and wasted 2 weeks of my time while I could have been looking elsewhere. Fortunately, though they said none were available, I found them with another vendor and canceled my order. I would not order from them again.
Response from AED.comMay 13, 2025
Hi DAC! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. We hope you will consider giving us another chance in the future, and please feel free to reach out to our customer care team directly at [email protected] with any additional questions or feedback you may have.
customer
Answer your phones.
Response from AED.comMay 13, 2025
Hi there! We’re really sorry you had trouble reaching us — that’s frustrating, and we understand how important it is to get timely support. We're reviewing our phone coverage to ensure this doesn’t happen again. In the meantime, please feel free to email our support team directly with any questions you have at [email protected], and we’ll be happy to assist you as quickly as possible.
Theresa Fire D.
Went Well..
Response from AED.comMay 8, 2025
Hi Theresa! We strive to keep things quick and seamless—glad we hit the mark for you!
Cheryl L.
Very fast and easy to order and pay for products. Quick response to Chats.
Response from AED.comMay 8, 2025
Hi Cheryl! Thanks for the positive review! Our goal is to make ordering lifesaving products as easy as possible, so you can be prepared for the unexpected! If there is anything we can do better, please don't hesitate to reach out! We hope to be of service again in the future! Have a great day!
Jessica R.
Our AED was beeping and stated that the pads needed to be replaced and were not useable (even though they were not expired). This device is for a school and is imperative that it is functioning at all times. I placed my order for the pads through AED.com on 4/29/25 and paid $95.40 for Federal Express - Standard Overnight. I received confirmation of this. On 4/30/25 I received a new order confirmation from AEDCenter and it stated that the shipping method is FEDEX Ground. I also receive a notification from Fedex stating that my package would be delivered on 5/5/25. I immediately called customer service. The women was polite but seemed unsure of what to do. She bounced between me on 1 line and her supervisor on the other. I stated that we could not wait until 5/5/25 hence why I paid the large fee to have it sent overnight. She stated that the best she could do would be to have it arrive on 5/2/25. I requested that she sent a new set of pads in the mail overnight so that I could receive them on 5/1/25...I explained the situation that we are a school and needed them immediately. She stated that all the other pads they had in stock were spoken for so they could not send out a new shipment. She stated that they would be here on Friday (5/2/25) (her supervisor was going to call FEDEX) and that the shipping would be removed. The pads did not arrive until 5/5/25. We were not charged the shipping. We will not be ordering through this company again.
Response from AED.comMay 8, 2025
Hi Jessica! We’re truly sorry for the experience you had and fully understand how critical it is for a school to have a functioning AED at all times. Your frustration is completely valid — you placed an overnight order with the expectation of prompt delivery, and we regret that our shipping services didn’t meet that need. While we’re glad the expedited shipping cost was refunded, we recognize that doesn’t make up for the delay and stress caused by this situation. We’re actively reviewing what went wrong with your order and where communication broke down so we can prevent this from happening in the future — especially for time-sensitive, life-saving equipment. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience this caused. If there is any other feedback you'd like to share with us, please feel free to reach our customer care team directly at [email protected].
Nancy W.
Customer service representative was very helpful.
Response from AED.comMay 8, 2025
Hi Nancy! Glad our customer service team could assist you! Thanks for your kind words.
John C.
Instructions for start up could be clearer
Response from AED.comMay 8, 2025
Hi John! Thank you for your feedback. We're sorry to hear the start-up instructions weren’t as clear as they should be. We appreciate you bringing this to our attention and will use your input to improve our materials. If you need any assistance in the meantime, please don’t hesitate to reach out to our support team at [email protected] — we’re happy to help!
