David T.
I had a great deal of difficulty with…
I had a great deal of difficulty with your website and the checkout process. I had entered my email address to take advantage of your 10% discount but that discount did not appear when I was going through the checkout process. When I looked for a discount code and tried to finish my checkout the cart was empty. A call to see what happened was a little frustrating. The discount would not go through and there was also a shipping charge added.
Response from AED.comJun 12, 2025
Hi David! Thank you for your detailed feedback. We're truly sorry to hear about the difficulties you experienced with our website and checkout process. That’s not the seamless experience we strive to provide, and we understand how frustrating it must have been—especially when the discount didn’t apply and unexpected shipping charges appeared. We appreciate you reaching out by phone, though we regret that it wasn’t as helpful as it should have been. We’d love the opportunity to make this right. Please contact us at [email protected] with your order details so we can review what happened and ensure you receive any eligible discounts and proper shipping adjustments.