C A.
Purchased an AED for our Youth…
Purchased an AED for our Youth Agriculture program here in Florida. Got billed right away for the order placed. The pediatric AED pads arrived and no AED machine. So i called to find out the status of the AED machine, and they stated that the AED machine doesn't get shipped out until they receive an AED from someone that turns one in, or traded in and it can be recertified. No where on any of their websites does it say we will not ship an AED product we billed you for until we receive one which could take up to 6 months (per their words, when i did finally speak with them). Company is selling goods and billing Credit Card / Bank Accounts and not being honest about their products. I have now called 3 times to resolve and ask for a return label for part of the order that i did receive. They keep stating we have to send this to our returns department, well it don't take 10 days and 3 phone calls later and they are still not doing anything about it. This company is the biggest Scam i have ever dealt with in my entire career. This address of the company list multiple companies which all have the same website and products with different names on the websites. If you google their address it will show all the companies and websites. They all have the same products and no where does it state you must wait for a product to be turned in first.
Response from AED.comNov 20, 2025
Hi there! We’re very sorry for the experience you’ve had — your frustration is completely understandable. You should never feel unsure about the status of an AED purchase, and we apologize for the lack of clear communication regarding the recertification process for refurbished units. We also regret the delay in getting your return label and the repeated follow-up calls you’ve had to make. That’s not the level of service we strive to provide. Please reach out to our customer care team at [email protected] so we can personally review your order, ensure the return is processed promptly, and issue any necessary refunds. Thank you for bringing this to our attention — we appreciate the opportunity to make things right.