AED.comReviews of aed.com

3.91,820 reviews
Health Equipment
5000 Tuttle Crossing Boulevard, Dublin, Ohio

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AED.com

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About AED.com

Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.

AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Website: aed.com
Category: Health Equipment
Location: Dublin, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 84% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AED.com reviews

1,820 approved reviews, newest moderated first

Tammy L.
May 3, 2024
Easy to order
Good experience on ordering
Response from AED.comMay 3, 2024
Hi Tammy! Thank you for the positive review! We hope to be of service again in the future! Have a great day!
Loudvig B.
May 2, 2024
Easy & Quick
Ease of ordering online quickly.
Response from AED.comMay 3, 2024
Hi Loudvig! Thank you for the positive review! We hope to be of service again in the future! Have a great day!
Anieta H.
May 1, 2024
Easy to place an order.
Easy to place an order.
Response from AED.comMay 3, 2024
Hi Anieta! Thank you for the positive review! We hope to be of service again in the future! Have a great day!
Karina
Apr 30, 2024
Be Transparent About What "IN STOCK" Means
I went to Amazon, where we have already set up a tax-exempt account through our church, to order pediatric pads for our AED. It said they were out of stock. So I came to your site. When I went to the page about the pediatric pads it said "IN STOCK" and to order quickly because supplies are low. So I jumped through the hoops to create a new account with new password, enter billing information, enter shipping information... I checked out and had to pay tax, because I'm not tax-exempt in your system. Once I checked out I got an email telling me the pads aren't available. If I had known they were out of stock, I wouldn't have set up an account with you. It was a hassle, and we have to pay tax on purchases.
Response from AED.comMay 3, 2024
Hi Karina! Thank you for taking the time to leave us a review! We sincerely apologize for the lack of communication about a delay. Unfortunately, due to national supply chain shortages of AEDs, their accessories, and all medical supplies items fluctuate from in stock to backorder daily. If you would like to contact us directly on any other concerns we can help with, please do not hesitate to email [email protected] for more information. Thank you for your patience with us.
Jim
Apr 30, 2024
Too many options?
The email reminder that my Zoll Padz had expired took right to the product I needed to order. The problem was there were 4 options rather than just the replacement pad. Took me a bit to understand which part I needed.
Response from AED.comMay 3, 2024
Hi Jim! We sincerely apologize that you were unable to understand our communication on the ZOLL Padz. Feedback like yours helps us identify areas of improvement for our site. If you have questions about a product in the future, please don't hesitate to reach out to our team at [email protected].
James M.
Apr 29, 2024
Recieved AED pads for incorrect model
Ordered AED battery for a Phillips Heartstart AED (no clue there were 2 different models). When I added the item to my cart, it had the option to add some new adult pads (only one option) so I tacked the adult pads on to the order. I recieved the items but unfortunately, the pads were for the incorrect AED and I didn't find out until I opened the peel pack so it is totally useless since it is not compatible with my AED. Apparently, the battery ordered is good for two different Heartstart models but only had pad options for one model. If you are going to have the option to tack items on to an order, why not have all the parts for ALL the different AED's the battery is good for? Or better yet, verify the model of AED a customer has, then have a list of the parts for that specific model so there are no errors like this (like an autoparts website). Anyways stuck with a pair of $65 AED pads which are usless to me...posting to try to improve the website and customer experience and avoid someone else having to go thru this.
Response from AED.comApr 30, 2024
Hi James! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent order of AED supplies. We understand the critical importance of having compatible components for your Philips Heartstart AED, and we regret that the pads you received were not suitable for your device. Your feedback is invaluable in helping us improve our services and prevent similar issues from occurring in the future. If there is anything else we can do to better serve you in the future, please don't hesitate to reach out to our customer care team at [email protected].
Matthew S.
Apr 28, 2024
Very informed
Very informed. Enjoyed the sessions online.
Response from AED.comApr 30, 2024
Hi Matthew! Thank you for taking the time to leave us a positive review! We hope to be of service again in the future! Have a great day!
Cassondra F.
Apr 25, 2024
convenient for busy schedules
convenient for busy schedules, easy access, excellent way for hands on training experience.
Response from AED.comApr 26, 2024
Hi Cassondra! Thank you for the positive review! We hope to be of service again in the future! Have a great day!

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