AED.comReviews of aed.com

Response from AED.comAug 4, 2024

Hi Douglas! Glad your ordering process was smooth! We hope to be of service again in the future! Have a great day!

Response from AED.comAug 4, 2024

Hi there! Thanks for your feedback! Happy to hear our team was able to help you find what you needed! We're always happy to help! Have a great day!

Response from AED.comAug 4, 2024

Hi Barry! Thank you for the positive feedback! We're glad to hear you found AED.com easy to navigate - our goal is to make finding emergency preparedness products quick and easy for our customers! Have a great day!

Response from AED.comAug 1, 2024

Hi Tonia! We know how frustrating waiting for your lifesaving device can be and we apologize your overnighted item did not arrive on time. For assistance with the tracking of your order, please contact our customer support team at [email protected] and we'll be happy to assist you.

Response from AED.comJul 28, 2024

Hi DB! We are sorry to hear about the trouble you had with your recent order. This is definitely not the experience we want for our customers. It sounds like your order did go through since your card was billed, but the lack of communication from our end is not up to our standards. If you could, please reach out to our customer support team at [email protected] and provide your order number in the email as well as your request for a confirmation number and tracking. Thank you again for bringing this to our attention.

Response from AED.comJul 28, 2024

Hi Darrell! Thank you for your feedback. We understand how important it is for the ordering process to be as smooth as possible and we're sorry to hear our CAPATCHA verification disrupted that. We use CAPTCHA to protect our customers and our site from fraud, but it shouldn’t interfere with your experience. We're always looking for ways to improve, so we appreciate your honest review. If there are any other concerns you may have, please don't hesitate to reach out to our customer support team at [email protected].

Response from AED.comJul 25, 2024

Hi Rusty! Thank you for the kind words! We strive to create positive experiences for our customers! If there is anything we can do better in the future, please don’t hesitate to reach out! Have a great day!

Response from AED.comJul 25, 2024

Thank you for your feedback. We're sorry for any frustration our chat feature may have caused and for the delay in getting back to you. If you have not heard back from a team member yet, feel free to reach out to our customer service team directly at [email protected] and we will ensure your query, including the tax-exempt form, is addressed promptly. We appreciate your patience and understanding.