AECOJOYReviews of aecojoy.store

Their refund policy is horrible. Even when you send back unopened you only get back 80% of what you purchased for.

I received the wrong product and the response I got was they are in the same practical category

I spent 500$ an a patio furniture set. I was sent the completely wrong color. Aecojoy refused to except a return and refused to correct the order. They wanted me to keep the incorrect order and offered 15$, then 10%, then 20% as an apology. Do not purchase anything from this company. Walmart had to step in and give me a refund.

If you like good customer support don't buy directly from their website. They are extremely poor in quality and after sale services. Unfortunately it is leaking too and AECOJOY company doesn't do sh it to help!

Boxes were beat up, no instructions, no hardware (nuts, bolts, screws are all missing). Roof material is bent and banged up. They said the would get back to me within 48 hrs but all I got was a Im sorry email and a digital instruction manual which does not help when you have no parts.

We bought two chairs in June. One was good but the 2nd one was defective. After about a month and many back and forth emails and texts, they sent me a new chair. This chair has a broken button. I sent pictures, asked for a replacement button and they ghosted me! Still not happy. NEVER BUY FROM THIS COMPANY!! They do not stand behind their products!!

Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and 6 other people who are contractors and handyman have ever seen!!!! Also no videos on the website or internet to refer to!!! We all decided to BAN. This company and share it with the WORLD!!!!!!! Try to return this is not an option because there is no customer SERVICE!!!!!!!!!!! Give me a call please you have my cell number!!!!!!!!!!!!!!!!!!🤬🤬🤬🤬🤬🤬😡😡😡😡😡🤬🤬🤬😡🤬😡🤬😡🤬😡🤬🥶🥵😡😡🤬😡🥵🥶🤬🤬🤬🤬🤬😡😡🥶

I ordered replacement cushions for my furniture that I purchased from AECOJOY last year. I sectional I purchase on your website and purchased a darker color cushions thinking the size of the sectional would be the same, no it is 6 inches smaller. They don't fit, I sent a picture to your customer service and they said I should have checked the size. Now, I have to send back and pay a huge shipping amount to get 80% of my refund. Not happy with this. Please, this is not fair!