ADVANTIDGE Reviews | Read Customer Reviews of advantidge.com

ADVANTIDGEReviews of advantidge.com

4.853 reviews
Office Space & Supplies
12044 W Washington Blvd, Los Angeles, California

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ADVANTIDGE

About ADVANTIDGE

We are committed to ensuring that every client receives the right ID products for their specific needs. We take pride in our 360 degree approach to complete customer satisfaction while our end-to-end ID card solutions help clients protect physical and intellectual assets in today’s digital age. Whether you issue hundreds or millions of ID badges each year, count on ADVANTIDGE to help you conduct business productively and efficiently. Highlights:- Industry’s latest order shipping cut-off time with same day shipping available until 4:30 PM PST- Customer service, sales & support available via phone, email and online chat- Bilingual service and support available in English & Spanish- Industry experts walk clients thorough pre-sales process for every application & budget to be sure we recommend a solution that meets your needs- Lifetime technical support for all systems purchased from us PLUS options for upgraded support for maintenance, configuration and training- Comprehensive return policy with A+ BBB rating-We carry all leading brands, including HID Global Fargo, Zebra, Magicard, Evolis, Nisca and Matica XID, so no matter what you need we are ready to assist!

ADVANTIDGE (advantidge.com) has 53 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: advantidge.com
Website: advantidge.com
Category: Office Space & Supplies
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 8% of reviews.
Latest: Most recent review: November 2017.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ADVANTIDGE reviews

53 approved reviews, newest moderated first

Esap2016*
Apr 4, 2016
Outstanding customer service!
Consistent, professional and very courteous customer service skills at every turn. It seemed like I was their most important customer and they treated me with efficient and excellent solutions to my request's.
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Andrea G.
Dec 9, 2015
It was pleasant.
Good experience. Thank you.
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M M.
Dec 8, 2015
Jacquelyn Mims
Jacquelyn has been so amazing to deal with! Every time I have a question or need anything I get an immediate & pleasant response from her & it honestly makes my day. I really applicate the amazing customer service Jacquelyn always provide to me and the team here at Central 1. Please accept our sincerest thanks & I hope you get recognized for your service!
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Denise T.
Dec 8, 2015
Outstanding service - consistently for many years.
I highly recommend AdvantIDge. They have consistently provided extraordinary exceptional service for many years now. They are very responsive, helpful, and efficient.
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Larry W.
Nov 6, 2015
This is not the outfit you want to do business with
AdvantiDge ID does not have a working web site taking orders. It took 5 phone calls and 3 weeks to get a simple printer ribbon. Then they offered the $25 gift card for taking the time to provide the feedback and this one did not materialized. This is not a company you want to do business today when everything is done on-line and delivered in few days.
Response from ADVANTIDGEFeb 9, 2016
Thank you for sharing your experience we apologize for the inconvenience. As discussed by telephone after receiving your order, the specialty ribbon you requested was not an in stock item. As one of the leading distributors for the manufacturer, we have never sold the item requested nor has anyone even asked for pricing and availability so we regret that we were unable to meet your short timeline for delivery. We look forward to a future opportunity to assist with your professional ID card needs as we carry close to 95% of the most popular products on the shelf. Thanks again for your interest in working with AdvantIDge!
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Bryan
Oct 22, 2015
Very Responsive!
Like my title says, these folks are very responsive! Whenever I call, I get quick and detailed responses and when I have questions, their tech staff is able to help me out! I have had a minor issue with them in the past but that was easy to fix due to them keeping accurate records of our interactions. I'd highly recommend doing business with them! two thumbs up, 5 stars, 10/10!
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Dear Customer, Gary L.
Oct 21, 2015
Poor Tech Support
I like to order from Advantage. They are prompt and get our stuff right out. Their Tech Support has much to be desired. I've had problems and after I respond it takes way to long to get things fixed. 2 months ago we had a print head go out. In order to get a free replacement, I had to show an email that Advantage Teck Support wouldn't call us back for days and days. Our Waranty was voided because of the lack of service. I sent them a copy of that email and still 2 months later have not heard back about this issue. Not great Teck Support...
Response from ADVANTIDGEFeb 9, 2016
Thank you for your positive feedback on the areas we've consistently delivered on to earn your business for the last four years. We pride ourselves in the support we give to clients both before and after the sale, so the specific incident where tech support did not meet your expectations was a disappointment to us also. As you know we replaced the damaged part at no cost even though the manufacturer refused to cover it under warranty to show our commitment to you our customer. We look forward to serving you again this year and encourage you to contact a supervisor from Customer Service if you should ever feel we are not meeting your expectations. Thanks again for your continued interest in working with AdvantIDge!
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Dear Customer Judy P.
Oct 21, 2015
Excellent Service
I've had the pleasure of working with Angie at AdvantIDge for years ahd I've always appreciated her expedient and attentive service! Their prices are fair and their products are top quality.
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