Dear Customer, Gary L.
Poor Tech Support
I like to order from Advantage. They are prompt and get our stuff right out. Their Tech Support has much to be desired. I've had problems and after I respond it takes way to long to get things fixed. 2 months ago we had a print head go out. In order to get a free replacement, I had to show an email that Advantage Teck Support wouldn't call us back for days and days. Our Waranty was voided because of the lack of service. I sent them a copy of that email and still 2 months later have not heard back about this issue. Not great Teck Support...
Response from ADVANTIDGEFeb 9, 2016
Thank you for your positive feedback on the areas we've consistently delivered on to earn your business for the last four years. We pride ourselves in the support we give to clients both before and after the sale, so the specific incident where tech support did not meet your expectations was a disappointment to us also. As you know we replaced the damaged part at no cost even though the manufacturer refused to cover it under warranty to show our commitment to you our customer. We look forward to serving you again this year and encourage you to contact a supervisor from Customer Service if you should ever feel we are not meeting your expectations. Thanks again for your continued interest in working with AdvantIDge!