B E.
Did not adhere to their shipping…
Did not adhere to their shipping promise. Paid for two day shipping and received four days late. Didn't ship till the day we were suppose to receive it. They offered no money returned or anything. Very poor customer service.
Response from Advanced Truck PartsFeb 23, 2026
We sincerely apologize for this experience. If you paid for two-day shipping and the order did not ship until the day it was supposed to arrive, we completely understand your frustration. When customers select expedited shipping for semi-truck and heavy-duty truck parts, it’s usually because downtime is critical — and we should meet that expectation. We’re also sorry to hear that you felt no effort was made to address the delay or offer a resolution. That’s not the level of service we aim to provide at Advanced Truck Parts. Shipping timelines can occasionally be affected by processing or carrier delays, but when expedited service is purchased, communication and accountability are extremely important. We would appreciate the opportunity to review your order details and determine exactly what happened. Please contact us directly with your order number so we can investigate and see what can be done to resolve this properly. We value your feedback and are committed to improving both our shipping processes and customer service experience.