Advanced DermatologyReviews of advancedderm.com

I have called 3x to book an appointment with Advanced Dermotology who I've been going to for over 10 years. I really couldn't get a person who I could understand. After 3 calls I gave up. Im sad to have to go somewhere else because their receptionists are low caliber and difficult to hear and understand. So sad. BTW...if you're going to have online booking, make sure it works!!

I went to their Port Orange FL office many times in the past with good service but now it’s unbelievably horrible. It took 42 minutes to schedule an appointment. Keep getting transferred to different people that either can’t or won’t schedule the appointment. They don’t speak English well enough to understand anything. Earliest appoint at 2 different locations is 3 months out. I get 3-4 phone calls per day and when I answer it goes to a recording that never ends or gets you to a live person. Also getting 2 texts every day and they all have different numbers to call. Don’t waste your time here.

If I could leave a zero I would they tripled book appointments rush you through the front desk staff is extremely rude the doctor did not even dead in my lip when he put a needle in it about jumped off the chair then I called multiple times to make payments on my account and all they do is answer the phone and say Advanced Dermatology hope please and click you on hold indefinitely. I'm not waiting an eternity to give you money they should have enough staff that they could directly connect you to a person where you could make a payment instead of rudely slapping you on hold whether you have time to hold or not the absolute worst Dermatology experience I have ever had.

Went to my appt. Needed 2 rx. Pharmacy informed only one was called in. I reached out to the office. Was told they needed my labs then the rx would be released. Sent labs Wednesday evening. Thurs contacted office and was told all is good and rx should be at pharmacy. Nothing. Friday morning called again and was told give them 2 hours and I should have my rx. Come 4 pm still nothing. Called again and was told she will get with dr and I should have it Monday. I leave for vacation Monday. So basically I have to wait 2 weeks for my rx. This is unacceptable

Would give zero stars if possible. Everyone there is very rude. Do not see dr capin. I was 2 min late and she refused to see me. She is very selfish and won’t spend adequate time with you

My 1st attempt to see a dermatologist was in August 2021. I arrived 15 minutes early and was informed I had no appointment, even though I had a confirmation e-mail from them. 2nd attempt was in Oct. 2021 and it took 20 minutes through their call center to make an app., but finally got one. My skin condition is caused by Pharmaceutical poisoining and I have a severe rash over my entire body. I was seen by a PA, in leiu of a Dr. He ordered blood work to be done and told me he would call me to follow-up and set an appointment. Blood work came back but I never heard from the PA, or the office, or anybody. I finally called their office and was told I could schedule an appointment with this PA and the soonest would be January 2022. Completely unacceptable. You are not a patient. You are there for their convenience; you are only a dollar sign.

So, the office manager, Michelle called and left me a message because of my bad review. She says that my prescription is at the pharmacy. She is wrong. I double-checked to make sure, there is no prescription for me at my pharmacy from this office. I had called my GP asking for the prescription and got it that same day I called. Just awful, that's all I have to say and going to a new derm.

Advanced Dermatology in Olive Branch, MS sucks!!!! The lady that answers the phone is rude and the damn voicemail for the provider is always full. I been waiting on a damn prescription that was prescribed a damn week ago and haven’t received it yet. I wish I had read the reviews about this place before hand.