Advanced DermatologyReviews of advancedderm.com

Seemed to have received good care until I called for an appt and they would not schedule me as the insisted I had an outstanding bill. I have two insurances and ZERO BALANCE DUE. My plan has no balance billing. I've not received any service not covered by my plan. I've left messages for and office manager to call no response meanwhile I have a rare condition in a sensitive area. that requires regular medication so as not to become cancerous. Can't even get a refill for this topical med until bill is straightened out. If I don't hear from them this week. I will report to the BBB and the medical board, etc.

I went here for two spots that I believe could be skin cancer. After waiting for almost an hour I was quickly seen by a doctor who rushed in and looked at the spots and immediately grabbed the canister and asked if I wanted to have them Frozen off. To which I said it yes but he never explained what these spots were and never gave me any other option. The spots are still there and now I'm going to have to go to another doctor because what he did did absolutely nothing but cause a scab. I was supposed to have received a prescription that was to be called into my Pharmacy and 5 days later the pharmacy still has not received it. Every time I call I get pushed to a voicemail and nobody ever answers or response. Don't waste your money going here. If you hit your deductible they will say it's a cosmetic charge. Even though it was only $25 that was $25 I could have spent elsewhere and gotten much better results. This is the second time I've gone to one of these clinics and have the same treatment. Don't waste your time or money. They may have MD and their initials but these are not doctors they are money grabbers.

Former office manager of 2 southern Maryland offices and I know alot of horrible things. I recommend a couple providers but that’s it. The rest have no business practicing medicine, upper management offers no support to leadership in office, they over charge under service and the majority of staff do not respect leadership nor are properly trained leading to burn out for all involved including myself. Theres a provider who allegedly physically assaulted a patient for making her upset and was still and is still practicing with ADCS. I am the whistle blower because ethics, compliance, compassion is being overshadowed with corruption, chaos and incompetence. I wanted better for southern Maryland but unfortunately got caught up and started to become someone i didnt recognize. I recommend anyone to go into any of the southern Maryland offices and just sit and observe. Its so sad. Providers who disrespect staff, staff who think they are providers, short staff, dirty disorganization. I had hoped adcs would turn around but it has not and will not unless someone comes in and does a complete sweep.

Terrible experience using this practice. Staff has no clue on how to properly write a Rx. I gave up trying to work with such incompetent staff and have selected a new dermatologist. Office location: Carillon, St. Pete, FL

While the PA-C that I saw was helpful, the office staff and experience was extremely unprofessional. By far one of the worst customer service experiences I have ever experienced. Upon checking in for my appointment, the front desk staff lost my personal ID and insurance card. I was provided the office managers contact information to inquire about reimbursement for replacement of the lost items and despite several phone calls, voicemails and messages, I still have not received a call back regarding this issue, months later. I even requested assistance from the finance department, and they too have been unable to connect me with the office manager to be reimbursed for my lost items.

While the practitioners that I've had were good, operationally their office appears inept. Issues: 1. It took two phone calls and about an hour in order to book an appointment through their off-site phone service. 2. Their automated service instructs you to call their office, with any problems, but there's no phone number offered for this path and their office manager's voicemail ( if call center forwarding works) offers to call back in a day or so. Based on their handling of phone calls, the patient/customer is not important. 3. There are Daily robotic phone calls to confirm your appointment. Conclusion: Check out other reviews! My experience appears common. If you like dealing with automated operations that will likely hose up your valuable time & ignore office operation problems that develop, you've found the medical office of your dreams.

I had an appointment with Advanced Dermatology in San Marco in July for what was determined to be two pilar cysts on my scalp. It was recommended that the two pilar cysts be surgically removed. Requests were forwarded to the surgical scheduling department for two appointments to be made for the two separate cyst removal. At that time, the scheduling department gave me one surgical appointment date in October. I was told that the November calendar was not available. From there it became a cat and mouse chase with me calling Advanced Dermatology several times over and over leaving voice mail after voice mail trying to secure a second surgical appointment. Apparently, when the November surgical scheduling calendar became available, the scheduling team neglected to secure a surgery date and time for a second surgical appointment on my behalf. They allowed my need for a second surgical appointment to fall through the cracks. Many phone calls later and more voice messages after voice messages, I now have a second surgical pilar cyst removal appointment in December. The Advanced Dermatology surgical scheduling department could improve their attention to detail instead of putting the burden on the patient to make call after call after call after call after call to rectify what should have been their professional approach to assuring that the patient had two surgical appointments secured. I am extremely disappointed with Advanced Dermatology's lack of professionalism and follow through on the patient's behalf.

I strongly urge you to steer clear of this facility, specifically if your appointment is with Reeli Reanu. My experience was nothing short of a nightmare. Reanu's unprofessionalism and lack of bedside manner were glaringly apparent from the start. She seemed in a hurry to get rid of me, barely listening to my concerns and offering one treatment option that required additional approvals. Unfortunately, she couldn't even get the paperwork right and ended up falsifying information about the exams she supposedly conducted. My condition is not life threatening, but if I were dealing with something more severe, I wouldn't trust her with it. Her incompetence is not just a personal inconvenience; it has serious implications for patient care. The entire office seems to be suffering because of her deficiencies. Although the office manager was somewhat decent, addressing my concerns only led to Reeli banning me from the practice. This happened despite my need for in-office treatments after multiple ER visits. Save yourself the trouble and avoid this place. There are plenty of competent dermatologists nearby who genuinely care about their patients. Don’t waste your time or money on this underperforming establishment.