ADS Sports EyewearReviews of adseyewear.com

This company is doing everything right! GREAT customer service helps deliver just the right result.

I called ADS and they took my order over the phone, somehow managing to misspell my name, write down my email address incorrectly, and also write down the wrong phone number. My order had to be delivered to me within two weeks or I didn't need the goggles. I was assured the items would arrive on time. After four days of no emailed order confirmation, I reached out to ADS and learned they could not reach me since they wrote down the wrong name, email address and phone number. I asked them to once again assure me the item would arrive on time and they committed it would. I next received a shipping confirmation email two days before I needed the goggles. Unfortunately they shipped them UPS Ground rather than overnight or two-day. I called them immediately to ask them to make the change. As you might expect, they could not and the goggles never arrived in time for my skiing competition. I have demanded a refund but have not yet received one. I have now reported the transaction to my bank as fraudulent. I would highly recommend people avoid ADS and purchase from other more capable, less incompetent retailers. UPDATE - In reply to the merchant's response below: The only thing worse than a merchant who does not take responsibility for their own mistakes is one who blames the customer as their excuse. In reading the owner's response below, you will see he: a) Claims they had my correct phone number. They did not...the invoice they finally sent me (after I called them and corrected my email address) has my name spelled wrong and my phone number incorrect. I had to call them again to make sure they had my correct phone number. If they had my number correct from the beginning, I presume the would have called me earlier about the delay. b) Claims he offered me a full refund. They have not offered me any such thing. I have demanded a refund, and as of the writing of this response, I have not received one. c) Claims "Mr. Pakman had contacted UPS before we could do this to insure that the goggles were delivered to him." This is patently false and is a fabricated lie. I have never spoken with or contacted UPS on this matter. The goggles were delivered to my empty house, days later than they were promised to arrive, no one signed for them, and I found them on my doorstep when I returned from my trip, long after they would have been useful to me. d) Does not bother to admit that he or his staff simply chose the wrong shipping method...there was plenty of time to get the goggle to me before I needed them, but someone on his staff made a mistake and they are unwilling to take responsibility for this mistake by issuing a refund. e) Claims I "actively prevented us from getting this shipment returned." This is also patently false, is without evidence, and is yet another lie by the owner. If you are looking for a merchant who delivers what they promise to you, on time, and without hassle, look elsewhere. You may end up paying for ADS's mistakes with frustration and annoyance, compounded by the owner publicly fabricating the facts to suit his own ends. There are plenty of other retailers in the world who treat their customers with respect and who never would have allowed their mistake to go this far.

Excellent quality! Fast shipment, and the frames/lenses are amazing for the price! I will be returning to ADS for all my glasses needs in the future!

Placed order online and received order exactly how we wanted. Easy to order and would definitely recommend this company. Great prices, the best around and I searched all around at length for a good deal!

Being an overseas buyer from Australia, I was initially hesitant in ordering prescription ski goggles. I was concerned about not being able to try the product beforehand, of the expensive overseas shipping prices, and limitations in returning the product should it not work out. However, all of these concerns were put to rest by Dave and Julia - both offering utterly fantastic customer support services and prompt response times. They guided me through every process in my order. Admittedly, I probably had more problems than most customers would have. However, these were not faults of ADS Sportswear, nor problems they could have avoided. The first problem came about when part of the prescription frame broke during transit from US to Australia. Dave and Julia were incredibly helpful in replacing one free of charge. The second problem came about when my ski goggles malfunctioned on the slopes. Dave and Julia immediately provided a new replacement. The process in returning items was completely hassle-free. No questions asked. Utterly fantastic service from Dave and Julia at ADS Sportswear. They provided help for me at all times, in Australia, and on the ski slopes in Japan. Overall, they probably made a loss from my business - replacing both googles, lenses and the prescription frame. I felt the least I can do is post an outstanding review of their professionalism and services. I cannot recommend them enough. Fantastic service, outstanding customer support, excellent products. I give them 5 stars in every aspect, and will definitely return to them in the near future to purchase other items I need. Congratulations Dave and Julia on a 5 star company with 5 star services. I will be back in the near future!

I have the worst eyesight so I decided to call ADS to see if they could get my prescription into some Oakley Gascans. I called Dave and he he took care of my prescription and order with 10 minutes. I received my glasses within 5 days and I can now see in the sun. It is a little trippy at first but I love them. Enough said.

I have used ADS for three purchases now and have found them to be consistently excellent, with prompt service and quality products. My purchases have included a couple different frames and several sets of digital Rx lenses. Everything has been made and shipped precisely as ordered and without any issues or problems. I would recommend them to anyone and will no doubt use them again myself.

Great service! Everyone was so informative! My Oakley prescription sunglasses are great! Thank you! Job well done!