N. A.
Worst customer service
Worst customer service. Not able to use a voucher and instead of offering an alternative they just keep the money and are not interested in any solution. Customer representative said that’s our term you’ve accepted. Ok I understand but a bit customer service should be possible.
Response from AdrenalineMay 15, 2023
Hi Steffen, Thank you for leaving feedback. We apologize your experience did not meet your expectations with our customer service team. We are normally known for exceptional customer service. Thank you for allowing our team member to reach out to you via phone and email to explain additional options regarding your gift voucher! As mentioned, we have transferred your voucher to be "flexible", which can be redeemed across our website on 1000+ experiences nationwide. It is always our top priority to serve our customers the best way we can and provide them with solutions.




