Debbie R.
Not a good company to do business with
Once I posted on Trustpilot I received my refund with an apology which I appreciate. When I booked I thought I was booking directly with Papillon Helicopter your. Booking was simple for a helicopter and hummer tour with Adrenaline. They are quick to take your money but not quick to provide a refund. However Grand Canyon helicopter tour was cancelled due to weather (11/3) I contacted Adrenaline to let them know the helicopter tour was cancelled. I have called several times only to be told by Sam that she would contact Papillon (they were doing the tour) to confirm the tour was cancelled due to weather. Every time I have spoken to her she says the same thing. She said once she contacts them and if the tour was cancelled I would receive a refund within 7-10 days. It has been a month and I still haven’t received a refund. I’m only asking for a partial refund because I did take the hummer tour. I wish I had read the reviews if this company before booking with them!
Response from AdrenalineDec 8, 2022
Hi Debbie. We are so sorry your post-purchase experience did not meet your expectations, but are glad to hear the booking process was easy. It is never fun to be cancelled on due to weather and being unable to reschedule. Once we confirm an operator cancellation by either proof of cancellation or calling to confirm, the refund will take up to 10 business days to receive. It looks like we missed the mark on sending it back within this time frame, which very rarely happens. Mistakes do happen, but we can always do better. We appreciate the feedback and will continue to work on enforcing our strict deadlines for our customer refund process. If you'd like to provide more feedback on your particular situation, please call us or send an email. We look forward to making things right and being able to book your next adventure.