AdrenalineReviews of adrenaline.com

The absolute worst experience. Buyer BEWARE!!! In June of 2025 I bought a driving experience ($1000) for my son's 30th birthday that was to take place on January 4th, 2026 at Firebird Raceway in Chandler Arizona. On the scheduled event date the family and 10 of my son's friends head out to Firebird, guess what no event. No communication for Adrenaline of no event. First I called Adrenaline on Sunday afternoon, did not get an option to leave a message. Called Monday, explained what happened, was told someone would call back, WRONG radio silence, called today Jan 7th, was told refund was not an option, ask to speak to a manager, well that went into a rabbit hole. I spoke with the race vendor and at the time I booked the gift, was told 2026 dates had not been released....they pulled dates out of the dirty side to get my money???? In closing how can Adrenaline refuse a refund if the event was never scheduled to happen on Jan 4th? In all I'm out over $1400 (race package & sons airfare). I'm going to call Adrenaline one more time in hopes they will make it right, not holding my breath, before I call the family attorney. I will update progress. UPDATE: more lies? Nothing stated in their response is true. My credit card shows no refund and no email was received on October 7th.

Whilst visiting here. They allowed kids back in even tho They've been causing problems prior to our visit. We felt uncomfortable being here as saftey was a massive concern. Poor workers were left to deal with situations they Couldn't control while others workers watched from afar not helping with about 20 boys and girls getting rough with each other, leaving little children in the crossfire. They need to band people who cant follow rules as there making experience for others awful.

Dear [Adrenaline Customer Support], I am extremely disappointed and frustrated with the lack of transparency in your services. Despite following all due processes and speaking with customer support multiple times, I was never informed that I would not receive a full refund. The entire process was time-consuming, and at no point was this critical information disclosed to me. I also want to emphasize that I communicated my concerns to you within 24 hours of my booking, yet I was still denied a full refund. Additionally, I took the initiative to point out inaccuracies in the tour description and title, specifically the misleading inclusion of "Jurassic." Even the Safari tour provider confirmed that they had previously requested Adrenaline to correct these details. The tour provider was incredibly understanding and willing to issue a full refund, but they were unable to do so because my booking was made through Adrenaline. It is unacceptable that I am being penalized due to Adrenaline’s lack of clear communication and misleading descriptions. Given that I reached out within 24 hours and the error was on your part, I request a full refund immediately. If this matter is not resolved fairly, I will have no choice but to escalate it further. I expect your prompt response and resolution.

Dishonest representation. Not trustworthy of providwhat they promised and getting a refund is not possible

...Booked a helicopter ride in Hawaii and provided numbers and weight(kg)of 4 individuals. I was then given the cost for 4 and paid. Next day I was then given a call saying one person was above a weight limit (border line). I was told to pay for another seat. Tried to cancel but they don’t cancel.hmmm. They had the weights when first booking why was that not reflected at paying. I was essentially blackmailed into buying a so called “comfort seat” or not go on and loose my original payment. They said it was quoted on the website and it I look after going back and reading it which is given at the lower part of the page in pounds. However, they knew my weight on quote and payout but chose not to include it in the quote. Not only did they do this but the pictures of what I will get to see was nothing like what I actually got. False advertising. The pictures on the webpage shows lava flowing and bright red and orange. All i saw was a few bits of smoke and solidified lava, nothing that came close to their pictures. I have used them before but never again. Be careful of this guys.

BUYER BEWARE! You may pay less money if you book directly with the tour operator instead of Adrenaline. Their website stated that they had a holiday discount, and that no code was needed--that the discount would be applied at checkout. I was not given the discount, even though I checked a box that indicated I was purchasing the tour as a gift (granted, to myself!) I called the tour operator (they were lovely), but because I'd made the reservation through Adrenaline they couldn't help me. I called the booking service, and they refused to honor the discount. My friend booked the same tour, and it took three phone calls to get the discounted rate. They claim that they "can't" give me the discount or a refund. This is not true. They can, but choose not to. Apparently you need to buy a gift certificate, then apply the gift certificate when making the purchase. I found Adrenaline's website to be confusing and deceptive. I travel a lot, but will never use Adrenaline.

I’d rate them 0 stars if I could! Horrible horrible company and rude customer service They cancelled our booking due to weather being bad and refused to refund us and have been so rude about the situation Wouldn’t ever recommend them

If I could give Adenaline a 0 rating, I would. Highly unprofessional individuals behind the scenes. I’m still waiting for my phone call from a booking I made on April 20th for my daughter 15th birthday. Was told on multiple occasions I would get a phone call back in 15 minutes. Still waiting. Thank you for ruining birthday experiences.