AdrenalineReviews of adrenaline.com

BUYER BEWARE! You may pay less money if you book directly with the tour operator instead of Adrenaline. Their website stated that they had a holiday discount, and that no code was needed--that the discount would be applied at checkout. I was not given the discount, even though I checked a box that indicated I was purchasing the tour as a gift (granted, to myself!) I called the tour operator (they were lovely), but because I'd made the reservation through Adrenaline they couldn't help me. I called the booking service, and they refused to honor the discount. My friend booked the same tour, and it took three phone calls to get the discounted rate. They claim that they "can't" give me the discount or a refund. This is not true. They can, but choose not to. Apparently you need to buy a gift certificate, then apply the gift certificate when making the purchase. I found Adrenaline's website to be confusing and deceptive. I travel a lot, but will never use Adrenaline.

I’d rate them 0 stars if I could! Horrible horrible company and rude customer service They cancelled our booking due to weather being bad and refused to refund us and have been so rude about the situation Wouldn’t ever recommend them

If I could give Adenaline a 0 rating, I would. Highly unprofessional individuals behind the scenes. I’m still waiting for my phone call from a booking I made on April 20th for my daughter 15th birthday. Was told on multiple occasions I would get a phone call back in 15 minutes. Still waiting. Thank you for ruining birthday experiences.

My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.

Took my boyfriend for a helicopter ride for his birthday. It was awesome. Pilot was well trained and knowledgeable. We had an amazing experience. Highly recommend to do the Coast and City tour .

Jeff has been amazing in helping us book rides for a large group of people! He was coordinating back and forth with the operators and responded promptly to our calls and requests. Very professional customer service, thank you!

Very shady! Ifly had no problem cancelling but couldn't because it accidentally went through Adrenaline, they make you think you are on the Ifly website. The Ifly even said they do not like Adrenaline and alot of their customers have trouble with them. If theyre going to do the 3rd party thing, why not be open and let customers they are a 3rd party? Why not have professional customer service? Why not be up front ? Why not allow cancellations when the actual business allows it? If they did, I'd be looking on their website for other fun things. But now, from this shady experience, they seem like a scam, shady business. I called for over an hour before anyone would answer, then the guy was very unprofessional and said he'd call me back after he got home. Then I called several times and got through to a lady that said she was on break. She at first said shed have to talk to her manager, then she said have Ifly email them, when I pushed and out right asked if they were going to refund me she said no. They could've said that on their website or at the very least when I first called. Very unprofessional and shady. Absolutely seems like a scam.

Very impressed with the level of customer service received from Adrenalin! Jeff listened to my concerns, brought them to a manager and had a solution that was agreeable within a matter of a couple of hours. Great to see this level of customer service in this day and age.