AdrenalineReviews of adrenaline.com

Dear [Adrenaline Customer Support], I am extremely disappointed and frustrated with the lack of transparency in your services. Despite following all due processes and speaking with customer support multiple times, I was never informed that I would not receive a full refund. The entire process was time-consuming, and at no point was this critical information disclosed to me. I also want to emphasize that I communicated my concerns to you within 24 hours of my booking, yet I was still denied a full refund. Additionally, I took the initiative to point out inaccuracies in the tour description and title, specifically the misleading inclusion of "Jurassic." Even the Safari tour provider confirmed that they had previously requested Adrenaline to correct these details. The tour provider was incredibly understanding and willing to issue a full refund, but they were unable to do so because my booking was made through Adrenaline. It is unacceptable that I am being penalized due to Adrenaline’s lack of clear communication and misleading descriptions. Given that I reached out within 24 hours and the error was on your part, I request a full refund immediately. If this matter is not resolved fairly, I will have no choice but to escalate it further. I expect your prompt response and resolution.

Dishonest representation. Not trustworthy of providwhat they promised and getting a refund is not possible

...Booked a helicopter ride in Hawaii and provided numbers and weight(kg)of 4 individuals. I was then given the cost for 4 and paid. Next day I was then given a call saying one person was above a weight limit (border line). I was told to pay for another seat. Tried to cancel but they don’t cancel.hmmm. They had the weights when first booking why was that not reflected at paying. I was essentially blackmailed into buying a so called “comfort seat” or not go on and loose my original payment. They said it was quoted on the website and it I look after going back and reading it which is given at the lower part of the page in pounds. However, they knew my weight on quote and payout but chose not to include it in the quote. Not only did they do this but the pictures of what I will get to see was nothing like what I actually got. False advertising. The pictures on the webpage shows lava flowing and bright red and orange. All i saw was a few bits of smoke and solidified lava, nothing that came close to their pictures. I have used them before but never again. Be careful of this guys.

Brandon was very helpful and he helped me navigate my choices eventually leading me to my final selection. Thanks Brandon!

I appreciate the quick response and helpfulness in resolving credit card issues.

Very easy and reliable service can't wait for the trip, hope it's magical

The first 2 restaurants were great. Didn’t care for the food in Crossroads. Our guide did a great job. Directions could be better info.

Easy booking. Prompt responce.