AdrenalineReviews of adrenaline.com

I have purchased an experience gift voucher for my husband's birthday with an expiry of 3 years. When I called to book, they told me I need to add $150 as the prices have changed. The told me that in the terms & conditions it says that you have only 12 months to use it with that amount. I didn't read the fine letters and nobody told me that when I purchased. I am very disappointed. Be careful when you purchase anything from them, the expiry date doesn't mean anything

been chasing a refund since march and keep getting told there is a merchant PayPal issue. Load of BS absolutely disgusting company who are quick enough to take my hard earned cash but will not return it. Absolutely appalled in the service and will be telling everyone I know never to book a thing with this company. Absolutely VILE keeping peoples money in the middle of a pandemic.

Unfortunately I had a very bad experience with this company which has kind of hampered my view of the site. I live in chronic pain due to multiple spinal surgeries and I am able to sit ok for a period of time, but standing not as much. My friend had a voucher to use for the V8 hot laps and I enjoy driving and I myself won't be able to afford a nice, fast car so I said to my friend I will do it with him also for my birthday if possible. I was handling the booking, and in an email adrenaline offered me 10% off the total price as I was awaiting to book it, as a way to entice me to book it. I thought great, and this would save me some money. I then booked it, and Adrenaline not only didn't take the 10% off, but also after multiple conversations, refused to apply it, even though it was offered, in writing in an email sent to me, as a way to further entice the booking. So they got 2 full amount paid bookings when they had actually offered 10% off. I was extremely disappointed in the handling of the situation and thought it was pretty sneaky and deceptive of them to do that.

Be careful with booking and always double check the confirmation as it can be cancelled at any time without your permission and no communication back . I have experience with my kids so you can imagine how frustration is ..

They make getting a refund similar to pulling teeth. I had to cancel a helicopter trip and after ten days of trying to get a refund- every time I contact them it is something new as to why I haven’t received my refund (now it is ten Business days, now its weather?, now their accounting system is backed up?! It is a sketchy company out of Chicago and Australia that now sent me a receipt of refunds but did not actually refund me at all! Maybe they are a good company but not when they do not get to keep your money! I have been on the phone with the manager for nearly 30 minutes after talking to three representatives who offered no help at all.

I need Adrenaline to get to work everyday!.

We booked our helicopter grand canyon excursion with Adrenaline.com and selected a pick up location of Vdara hotel only to find out 10 mins after our pick up time that you don't pick up there. We had to run to Aria hotel only to find out that the bus has left, When I called Adrenaline the service agent advised it is the fault of Papillon. They took NO responsibility for the error on the website that allowed us to select the Vdara as a pick up location. And of course no refund was made. I would not recommend Adrenaline.

My husband purchased a Ferrari drive for Summit Point Motorsports Park. When we went to book it online, it didn't show that it was even available. We called Adrenaline and they said it is no longer available and to call back next year. Call back next year? They refused to refund the money. Do not purchase from this company.