AdhdrighttochooseReviews of adhdrighttochoose.com

Atrocious. They diagnose you, tell you to pick up the meds then desert you. No after care. I have emailed multiple time across weeks to say I was experiencing concerning side affects and no one has got back to me. No phone number. Deadly service. Should be shut down.

The communication is awful, there is no real way of contacting them. You have to search the internet for the right number, and the number that you can use, 40 minutes each time to wait for someone on the other end to pick up. I’m having issues with my current doctors in receiving my ADHD assessment from Harrow Health. And when I asked for my assessment to be sent to me separately, just in case there are issues with the reception receiving my assessment and I can send it on just in case, I was told “no it’s not something we do”. It’s literally against the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as I’m requesting my medical records which an ADHD assessment comes under. But I’m not surprised I’ve been sent onto a shocking ADHD assessor, since my current doctors are also awful. And having read some of these reviews when it comes to prescription for medication, I’m very apprehensive to continue with this service and perhaps go elsewhere.

Eventually diagnosed by them in June then absolutely no contact from them. I’ve emailed them countless times, tried to phone them and my doctor has even posted them an urgent letter. Nothing. No contact a s no medication sorted. Their service is abysmal and they are truly unprofessional.

Harrow health absolutely gutted at their lack of communication twice I've had appointments that no one has turned up to. No communication. No reply to emails. Don't answer calls. I'm shocked they are allowed to treat patients like this. Especially patients with ADHD. I really hoped getting my diagnosis and medication would help me but this company are making things impossible.

I would give 0 star if I could. Harrow Health Service is by far one of the most frustrating services I’ve ever had to deal with. Every single time we call, we’re left on hold for at least 30 minutes, and it usually takes a minimum of four calls before anyone actually picks up. On top of that, my doctor took 8 working days to issue a simple prescription – completely unacceptable. The customer service team is equally poor: they never reply to emails, never acknowledge receiving them, and despite promising call-backs, they never actually follow through. Considering the amount of money they charge the NHS for providing this service, what patients receive is nothing short of appalling. There is no efficiency, no accountability, and absolutely no sense of urgency for people’s health needs. Avoid if you can.

So this is a follow on review from my first one about ADHD harrow health. I am not sure how this clinic is still running. After waiting 7 months for my consultation and not being able to contact them via email or phone ect. I did finally get my diagnoses from them which was yes I did have combination Adhd..I was asked about medication and I told the lady I probably didn't want to go on stimulants but I would like to try medication. She said I needed an ECG and I would have to get a letter from my neurologist. Then I received an email telling me I had been discharged back to my GP and would have to be re- referred back to them to get any medication. Not sure how long this will take this time but the whole experience has been really stressful.

This is a follow-up to my original review about my ADHD assessment with Harrow Health. After the awful experience I had, I raised a formal complaint in early June. It has now been over three months, and I am still waiting for a proper response. The only communication I have received was a generic holding email, with no meaningful update, no timescales, and no indication that the matter is actually being addressed. For a service that works with vulnerable people seeking mental health support, this is deeply concerning. The assessment itself left me feeling distressed and unsupported, and the handling of my complaint has only reinforced that negative experience. To leave someone waiting for months without communication is unacceptable in any professional context, but especially so in healthcare, where compassion and accountability should be at the forefront. This level of delay gives the impression that they hope people will simply give up rather than push for answers. It raises serious questions about the organisation’s processes, standards, and duty of care to the patients who rely on them. If this is how complaints are handled, I dread to think how many other individuals are left without a voice or proper resolution. Mental health services must be responsive, transparent, and professional. Harrow Health has shown none of these qualities in my experience. I strongly urge others seeking ADHD assessments to look elsewhere for care that is respectful, compassionate, and timely.

Communication was great up until yesterday. I received a text last week with a link to book my appointment slot - which I did, I booked the 7th September at 5pm (yesterday) I waited for a link via text to join the call as per their instruction on previous text. Nothing. No call, no text. No apology, completely missed or Forgotten my appointment to be assessed. This is really really disappointing and I will be going elsewhere. My GP can’t even get ahold of them either.