Miss Annabel B.
Awful communication
The ‘right to choose’ process was great to begin with, until it wasn’t! Their email inbox is full so every email I’ve sent bounced, and it’s impossible to get through to them on the phone (every time I got through after being on hold for ages, they’d say ‘call back in a week if nothing has changed’). Not great when they’ve got a supposed ‘duty of care’.



