ADHD Online Reviews | Read Customer Reviews of adhdonline.com

ADHD Online Reviews | Read Customer Reviews of adhdonline.com

ADHD Online reviews

159 approved reviews, newest moderated first

Kevin M.
Jul 21, 2025
Worst Telehealth Company Online
ADHDonline does not care about you. They close at 5pm eastern and even if you leave a voicemail explaining that they messed up your prescription you wont get a call back. You have to call back and re-explain only to get the same reply repeated that its not their fault.
Response from ADHD OnlineAug 5, 2025
Hi Kevin, in the event that our office is closed and a patient is prompted to leave a voicemail, they should expect a callback or an email update within the next business day. If you have not already spoken with one of our staff members, we encourage you to reach out and let us know how we can help. We're available through the chat feature at adhdonline.com or via phone at 888-493-2343 Monday-Friday 9am-5pm EST.
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Chase H.
Jul 12, 2025
They do a 90 minute assessment online…
They do a 90 minute assessment online after charging almost $200 and there is no way to contact the physician or licensed professional to ask questions or respond. They say to go see your doctor instead! It’s a complete waste of money and time. They don’t refund either.
Response from ADHD OnlineAug 5, 2025
Thank you for taking the time to leave us your feedback. We would like to provide you with some important information regarding our assessment. Mentavi Health offers a comprehensive and proprietary assessment designed to assist in the evaluation of ADHD, anxiety, and depression. Our diagnostic assessment is based on the most current DSM-5 criteria and includes a wide range of questions to ensure an in-depth understanding of your symptoms and mental health history. The assessment consists of 250-350 questions covering various areas, including symptom tracking, family history, trauma history, psychological background, and other mental health concerns. As per our terms and conditions, we regret that we are unable to offer a refund once an assessment has been opened. Doctors, hospitals and urgent care facilities share the same policy in that refunds are not offered once services are provided. While our refund policy is congruent with the rest of the healthcare community, we understand it can be upsetting and we apologize if that is the case. if you would like to speak with our staff directly, please feel free to reach out to us at 888-493-2343 Monday - Friday 9am-5pm EST. Thank you!
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Ciara B.
May 29, 2025
I WAS DISCRIMATED BECAUSE OF MY AGE
I WAS DISCRIMATED BECAUSE OF MY AGE. IM DISGUSTED.
Response from ADHD OnlineJun 12, 2025
After review, it does not appear you are a patient of ours. Please reach out to the appropriate company for assistance in this matter, thank you!
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Andre
May 3, 2025
This 5 stars for Dr
This 5 stars for Dr. Nicole . NOT for Adhdonline. Dr.Nicole has always been accessible shockingly quick to respond when I needed it. Especially dealing with the pharmacy transfers and national shortages. She's very personable and just truly understands my situation without much explanation. So her help made the co-pay tolerable and us the only reason I chose to use Adhdonline. Due to recent changes . I may go into a different direction .
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Austin C.
May 1, 2025
This worked great for me!
I had an appointment with Gidget Black..... This woman was phenomenal!!! I was worried based on the reviews but she actually sat there and listened to me and she was nice and actually paid attention! I would recommend this to anyone based on my interaction..... I do not think that our first attempt at fixing things is exactly right! I do believe though that she is starting out where she thinks is best for me and my brain chemistry and is actively trying to improve my life!!! This woman is gold!!! I am not sure if this is a one off or not but at least for me..... I couldn't be more pleased
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BH
Mar 26, 2025
Waste of time and money
I spent more than 2 hours typing paragraphs and paragraphs into the assessment, and I'm not sure they bothered to read any of it. Their conclusions were generic and seemed to only be based on the individual button click questions, not the freeform responses.
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Samantha B.
Mar 8, 2025
This site changed my life
This site changed my life. I am so grateful for the doctors, diagnosis, and medication delivered to my door. I also love the extremely helpful coaches! Thank you so much, ADHD Online!
Response from ADHD OnlineMar 18, 2025
Hi Samantha, thank you so much for this wonderful review!! If you need anything, please feel free to reach out!
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KB
Feb 12, 2025
Bait and switch cancelled 3 minutes before appointment
Paid for the assessment. Was diagnosed with ADHD. Made an appointment to speak with a physician via ZOOM--paid for it up front---they cancelled the appointment as I was waiting for the doctor to join THREE minutes before the appointment because they didn't feel like I needed to speak with them but to go to a psychiatrist and tried to redirect me to those services. I consider this a bait and switch scam. Said they were refunding my money. Thanks for nothing. Wasted my time and the $189 for the assessment. Useless.
Response from ADHD OnlineMar 18, 2025
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or frustration you experienced. At ADHD Online, patient safety is always our top priority, and we strive to provide the best care possible to all of our patients. We understand that your experience may not have met your expectations, and for that, we are truly sorry. In cases where a patient's needs require more complex care than we can safely provide, we may have to make the difficult decision to cancel an appointment. Please know that these decisions are made with careful consideration and always with patient safety in mind. If your appointment was canceled on our end, a full refund will be issued. If you have not yet received it or if there is anything further we can assist you with, please do not hesitate to reach out to our office directly at 888-493-2343 Monday - Friday 9am-5pm EST.
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