AdapthealthReviews of adapthealth.com

I have been a customer for 2 months. The first month was a complete disaster. Took three weeks and many phone calls to finally get my order, which was then incomplete. I had to purchase supplies through amazon because they obviously could not fill a prescription order that had insurance approval. Month 2 has been no better, they never contacted me to say they had a problem. I called them and they said I didn’t have insurance authorization, which I did. My insurance company got involved and today I received my INCOMPLETE order! When I called them they said it wasn’t approved by my insurance. I called my insurance company and again now they are going to send the rest of my medical supplies. So far I would give them zero stars. Horrible service, contradictory explanations and I am now a more than a week past needing my supplies.

I am writing this review out of sheer frustration after weeks of trying to get a straightforward answer from this company. The level of unprofessionalism and disorganization here is completely unacceptable. Here is a breakdown of my experience: Constant Harassment: I am being bombarded with non-stop communication via phone calls, emails, text messages, and physical mail. Zero Clarity: Despite the aggressive influx of messages, absolutely no one at this company can clearly explain what the issue is or what they need from me. The Runaround: It took me weeks just to finally get a human being on the phone. When I do manage to get through, I am passed around like a hot potato to multiple different people, only to have the call abruptly disconnected/hung up on. No Resolution: Even after weeks of exhausting effort, I am still completely in the dark because no one has the knowledge or willingness to clarify the situation. This is hands-down the worst customer service experience I have ever encountered. If you value your time, sanity, and peace of mind, avoid dealing with this company.

I am disappointed with AdaptHealth’s customer service and quality control. On Monday, I reported that the bed rails delivered with my hospital bed were unsanitary, arriving covered in rust, dirt, and residue. This condition is unacceptable for any patient, particularly those with health concerns or compromised immune systems. I provided photographs to document the issue. I made multiple calls and was informed that the local manager, Chris, in Charlotte, NC, would contact me. As of Thursday, I have not received any follow-up, apology, or explanation. Although a replacement bed rail was delivered today, the lack of communication and accountability remains concerning. Patients receiving durable medical equipment should expect clean, sanitized products and responsive customer service. A timely acknowledgment and apology would have been appropriate. This experience raises concerns about AdaptHealth’s quality standards and customer care. I hope the company addresses these issues to prevent similar situations for other patients.

Completely impossible to work with. Lied telling me that they did not get the order from the doctor and prior authorization from my health insurance company. Dr sent out prescription 3 weeks ago and health insurance company does not need to authorize order. Have been giving me the run around to get a cpap mask replacement. Asking me for past sleep study, doctor notes etc... Wish I could go through a different vendor

My husband needed to get a cpap mask fitting and they said they called but no messages left on the phone. Customer service terrible difficult to get to talk to someone and when you do we keep getting shuffled to different people with no answer to getting scheduled. Had to call many times before issue could be resolved. Worst customer service!!! Still not resolved issue of getting an appointment.

I wand sent nasty bed rails they were sent to me by AdaptHealth with my hospital bed. This is the condition they arrived in. They are absolutely filthy and pose a potential health hazard, especially for anyone with an autoimmune disease or other serious medical conditions. Not only are they disgustingly dirty, but they were clearly not sanitized before being delivered. Medical equipment should arrive clean, disinfected, and safe for patient use. Sending equipment in this condition is unacceptable and raises serious concerns about patient safety and infection control.

This company practices deceptive and fraudulent practices. You will be told a lower figure for the monthly CPAP cost (and then be overcharged) and that you won't have to pay for supplies ordered within certain time periods and then be charged. The company makes it hard to contact them for resolution and then will tell you something different from what they originally said. You can get supplies for much less elsewhere--stay away!

This the worst company I have ever dealt with! Just to talk with an actual person you have to go through the AI phone tree just to get put on hold for 30 minutes. Which I’m sure is intended so you will just hang up. I was directed to them by my HCP because they are the only local source. I was prescribed a bipap machine that didn’t work. After trying unsuccessfully to return it my doctor had write an order for them to take it back. Now they have the machine they are still charging me for it. Going forward I will go wherever I need to go not do any business with Adapt Health! Don’t care at all about your health, just the money!