AdapthealthReviews of adapthealth.com

The doctor ordered a hoyer lift for my mom we were never shown how to use it after called g several time so we gave up. No return calls. My mom goes back into the hospital and now that she is bedridden they ordered a Barton chair for my mom they said the can’t deliver it because we got a wheelchair over 4 years ago. This company have told me it was being delivered today they make up so many excuses and it so sad that my is in hospice care and I can’t get the proper equipment that we need to care for her. They give you every excuse possible and bad customer service. I have been dealing with this since my mom was in the hospital and now that she is home still no chair because it’s a joke to them and they don’t care what we go through they are so unprofessional one customer service rep ask if I was using the equipment for myself. Then I call today and all of a sudden she couldn’t hear me on the phone. So sad that we are dealing with my mom decline and can’t get anyone to help us

Do not use AdaptHealth for your loved ones needs. My child doctor wrote an order 5 weeks ago to change her enteral feeds. Her doctor has filled out several forms and its Always an issue. Ive requested a call from manager multiple times and no one calls back. Its a nightmare, we ended up switching companies because of the headache.

Their ordering and billing system is horrible. I mailed them a payment and then got the same bill say they were sending me to collections.

Their bills are unclear, and misleading. I had the company send me a bill for $360 for supplies, 7 months after they had already charged me a lesser amount for the products in error. The bill showed charges for the tubing replacement at $72.54 but the tubing at full price on their website is $49. It was the same for all items listed on the $360 invoice. Plus, they had already billed me a lower amount previously for the SAME ITEMS, inflating the cost to me even more. When I called to ask she said the bill was just an estimate. Why would you send someone an estimated bill higher than you charge on your website? In what circumstances would that ever be the amount? Seems fraudulent to me. I truly wonder if they would have charged me those prices if I hadn't called them. When asked why it took so long to get me this bill, they said they just received back my EOB from my insurance. I asked if I had any other open claims. The response was no, so why would this claim take so long? In my opinion this means someone on their end screwed up, not me. In addition, I have found their prices to be higher. I found the cost for my headgear replacement parts much cheaper at another site. I spent over an hour trying to get them to "price match" like their company says but instead sat on hold for over 30 minutes. When someone finally answered it was the CPAP shop, instead of adapt health marketplace. This company is a JOKE Also, I got new insurance 2 months into my rental to own period. As a result, the rental period had to start over meaning I'm ending up paying more for the machine than if I purchased it outright. I'm essentially being penalized for having a new insurance provider. Shouldn't it be about the cost of the machine? Thank goodness it was only two months in or I could have been paying double the cost of the machine. Maybe this is standard practice but it seems shady to me. The people at the Adapt Health when I got my machine were very nice and friendly. Overall my issue is with their hidden billing practices and poor customer service.

The least organized vendor with whom I have ever dealt. I get both diabetic and apnea supplies. I place an order online and get a call from an overseas support person a week late who verifies my 10 year old information that never changes that would be about the twentieth intake session I had with these guys. They say things will ship but they don't know what they are talking about. A week later I have to call in. I end up talking to 5 people each of whom I have to explain who I am and why I'm calling. It turned out I had not placed an order in 6 months and when that happens you can't order online you have to call your local Adapthealth location. Why didn't the online portal tell me that 2 weeks before? With these guys one hand doesn't know what the other hand is doing. I need cpap supplies not a part time job repeating myself over and over again. Their app and their systems are totally sub par and what they offers does not come close to user friendly service.

Adapthealth are absolute criminals. They send out bills with an already inflated price but then send bills marked up 600% to your insurance. If it was not medical they would be in prison for extortion, racketeering and insurance fraud. Avoid them like the plague

Adapt Health had called numerous times after I told them to stop. They were trying to get my insurance information to set up a CPAP machine without providing me the information of who was requesting it. I was told by a J. that it was the HIPPA Law and this was the reason she could not provide me with the doctor who was requesting it. After this initial call it was nonstop 2-3 times daily via email, text, or calls. After the seventh day of calls, an individual C. stated that he was from Adapt Health and he had my CPAP machine ready and again needed information from my insurance. I informed him I still don't know who the requesting doctor is and he decided to give me the name and the results of my test. I responded by stating, "Again I will not give any information until my doctor calls me". Later that day I received a call from my doctor's office saying that I had called them requesting my results, (which was false). Someone from Adapt Health had called my doctor's office impersonating me as if I wanted my results. If this is how they practice, I will be seeking out for an attorney.

Called the company to pay the $150 upgrade charge for my father's fully automatic hospital bed and air mattress. When I first call, I was asked if I wanted to participate in a survey. I chose not to, after being on the phone for over an hour and sent to the Philippines for customer service with a poor English-speaking person I was finally sent to Allison in the scheduling department. Allison took my credit card number and ask if I wanted to participate in "auto pay" my reply was - no. She stated I did not have a choice that I had to participate. I asked why the question was presented to me if I didn't have a choice. Her reply "my apologies, I will check with my supervisor to see if I could opt out." I told her I would like to participate in the survey, I also asked to speak to her supervisor only to be told she was not available but would call me later that afternoon. As of yet Christina in the scheduling department has not called me. I I hope Cardinal Health buys out the entire company. Adapthealth is unorganized and untruthful to its customers. Our delivery guy Harry was the BEST!