AdapthealthReviews of adapthealth.com

Horrible company. Company continued to charge me after equipment was fully paid by insurance and self. Double billed $1300 and refused to correct. Wrote to senior management and got no response. Company continues to bill for paid-off equipment 10 months after it was fully paid. Delivery is slower than it was in the early 1900's. Customer service is horrible...foreign call center with reps who are totally uninformed about company systems and have a lot of difficulty understanding customer issues and language. Cant imagine there is a worse DME company. Run dont walk away from Adapt.

I been needing tires on my wheelchair since around may of 2021 I called let service know about it so they would have to send tech out to look at and tell you my wheel locks on my wheelchair wasn’t working due to the tires being so worn down but the tech kept telling me on multiple visit my tires were good and just adjust the breaks than towards end of 2021 I just had them send me a different tech out instead of same tech they kept sending me this time he agreed with me I needed tires and this was November 2021 when I got some to agree with me. Well fast forward to to January 2022 I send email regarding the tires they told me that they waiting on paper work. So since May of 2021 I been falling out of my wheelchair due to the fact I can’t keep my wheelchair still enough to let me transfer keep in mind when I’m transferring from wheelchair to car once that wheel moves a lot of times I’m hitting ground hard a lot of times I fall flat on my butt but there are times when I fall on my face or backwards hitting my heads on the ground. So now it’s may 17th 2022 my copay deal I had with them expired in April or March but instead of letting me know that it was expiring and we could just get started with paper work earlier they decide to tell me and end of April and I don’t understand why the same paper work I sent in last yr is such a problem this year. I’ve come to conclusion that this company does not care about my safety what so ever they can apologize all they want but they didn’t listen to me the first time a yr ago when I brought up the issue. Instead I’ve had over a yr of consistently falling out of my chair every time I have to transfer from wheel chair to bed to shower and to car. But yesterday I fell out transferring in a Walmart parking lot I took a picture of the wounds I have on my face and emailed them the picture they didn’t care enough to even respond. But I get it now you don’t wanna help that’s ok I’ve figured that out now if I can post pictures on here I would of my scuffed up wounded face

This has to be one of the heartless companies. When they took over in December they went back over one year with collecting on any payments owed to the previous company. Pay or don't get your oxygen supplies, no one will come and check out the mold in your compressor, and forget about the CPAP machine your doctor ordered 8 months ago. Pay up the $71 you owe us or forget about any service. I had my account set up for direct pay. But, my debit card information was taken and my bank closed the account. At about the same time billing was consolidated in Charlotte and my payments were going by bank check to the wrong address. They bought Aerocare for $2 Billion dollars but would let me die for a past due amount from a year ago under $100. I have insurance so United Healthcare was paying them for this pitiful excuse for patient care. Welcome adapthealth! Your stockholders would be proud.

This is the worst DME company I have ever dealt with. Over a span of 2 1/2 months they jerked me around with promises of call backs and scheduling, none of which happened. I finally gave up, found another DME provider, and had my CPAP within a week.

AFTER USING MY CPAP I WAS INFORMED THE PHILIPS DREAMSTATION HAD BEEN RECALLED BECAUSE OF SOME SERIOUS HEALTH ISSUES. AFTER THE DUST SETTLED WITH THE INSURANCE AND ALL THE PAYMENTS HAD BEEN MADE THEY REALIZED I STILL OWED $41.33, THAT INSURANCE HADN'T COVERED. THEY REFUSED TO PROVIDE A REPLACEMENT AND REFUSED TO WAIT UNTIL I RECIEVED A REPLACEMENT FROM PHILIPS, NOW THEY ARE HITTING ME WITH LATE FEES FOR THEIR OVERSIGHT. THIS IS NOT A GOOD COMPANY TO DO BUSINESS WITH. OMG I just saw the other reviewsI was also just supposed to pay rental for x number of months and I noticed they billed other charges also.

This company somehow obtained my card details and and has been charging me for months. When I try to get in touch with them to disable the feature, they keep transferring me from dept to dept. Then while on hold, my estimated lead time keeps fluctuating from 2 - 9 minutes. When I try to disable autopay through the web portal, it says that's not able to be done online, you must call them. What a bunch of unscrupulous oafs. SCAM!

Stay away. This company is extremely dishonest and will overcharge you because they are hoping people arent checking their bill. The customer service reps are outsourced and will not help you. They will let you wait for hours, pick up, and then hang up in a few minutes probably to preserve their metrics.

Scam likely should be what comes up when you search "Adapt Health, Healthline, and/or HME Billpay". This company was supposed to charge me $10 a month for 8 months per the agreement. I called my insurance who said that I was only supposed to pay $10 altogether as long as I used the machine regularly for 4 weeks. I did infact use the machine regularly and the Insurance company verified that the machine was Infact paid for 100% by them, however adapt health is still pulling money from my account to the tune of $600+ eventhough i do not order supplies from them. I asked to have my card taken off of autopay since the machine is paid off but they will not do so, so I had to have that card shut down and a new one sent to me which is incredibly inconvenient for me. I see that this company has been the subject of a class action lawsuit before and is doing the same thing to others. If anyone starts up another lawsuit against them, I would love to be a part of it although i cant Ieave an email address in this review. I am considering legal action on my own accord but i feel i would have much better standing with others whom have been through the same nonsense. I highly recommend using a different provider for your health/CPAP needs. This company needs to be held accountable. DO NOT FOR ANY REASON GIVE THEM ACCESS TO ANY OF YOUR BANK AND/OR CREDIT CARD INFO.