AdapthealthReviews of adapthealth.com

Repeated fraudulent. Billing to my insurance. Haven't done business for a year but they keep billing. Insurance helped. Last. Year and took 6.months to get definitive answer. Now sending emails again stating balance due.

I have contacted adapt health billing department for 8 months. I received merchandise that was wrong, sent back half with their return slip. Instead of deducting from my bill , they added it again. After 6 calls, finally spoke to someone who agreed with me. Stated that I owed only 67 and would send new bill. New bill comes in at 89. Can’t make this up. The worst customer service.

Adapt Health is a scam. They have a link with scammers. They gave me a phone number to call for re-supply but that phone number is actually a scammer phone number. The scammer took my personal informations in the name of verifying my identity. Totally a disgrace.

Worst customer service ever. They do not employ even one native English speaking CSR. They refuse to answer questions. They argue and are extremely rude when you ask to speak to a supervisor. They send endless texts, e-mails, and telephone harassment for months after you have returned their equipment. I've called Medicare to complain about them and encourage everyone to do so.

My physician told me that I have severe sleep apnea and that the CPAP is critical to my health. Adapthealth made a mistake somewhere along the line and had an incorrect phone number. I was having trouble with the CPAP mask fit under my nose and I was coughing and I wasn't getting enough sleep. So, I took a few days off for my cough to clear up. Since Adapthealth FAILED to properly write down my number, or open a phone book...they decided to send a box to send the machine back instead of trying to find out if I was having problems. No discussion...no way to make a payment outside of insurance. ZERO SUPPORT of any kind! They want to take the life sustaining device away from me because of THEIR incompetence. What kind of EVIL company takes away a life sustaining device because the person had technical issues?! I guess I have to purchase a machine outright if I'm going to survive! I'm disgusted! Edit: A month later and the only calls I have gotten fro AdaptHealth are demands for their machine back. They have my phone number now and still ZERO offer of any support whatsoever! No "hey Bill, we notice from the CPAP data that you are having problems with the fit of your mask...let's see what we can do." Just..."you are non-compliant and we want our machine back." Maybe I need a different style mask maybe I need help adjusting straps maybe there is an issue with the machine itself. They also won't allow me to order supplies because of the "non-compliance". So, the filter is dirty, the Velcro on the headgear is losing effectiveness, sometimes the airline pops out of the headgear. This company doesn't care about the health of others, they only care about getting paid by the insurance company.

This company do not provide services al all. they don't answer call, not return calls. When I pick up the CPAP machine the staff was very rude. Do not provide any support about setting the machine This is the wors company I've ever had... This was my third CPAP machine I need to return and look for another company.

This is the worst company EVER!!! Starting with customer service. They never return calls, never know an answer to your question, equipment is raggedy. I'm on oxygen my home oxygen makes so much noise you can get a good night's sleep. I called to advise them and the CS lady told me so long as there are no extra lights on machine its doing its job and to deal with the noise. I know it makes some noise but not to the extreme of waking you up out of sleep. Horrible and unpleasant people to work with, all have bad attitudes. I have placed a complaint with my insurance and Dr. office to see if there is someone better then these clowns with better working equipment. Do your research and read reviews.

I gave aerocare a bad review. Since AdaptHealth bought them out, no effort is made to solve patient problems. My husband bought supplies from aerocare for over a year with no insurance problems. AdaptHealth took over and all of a sudden, they can't find an insurance payment and start filing late fees before letting us work with them. I should be grateful. If they ever find the payment that I provided draft number, date paid and amount, they will refund my money. Miracles happen.