AdapthealthReviews of adapthealth.com

Absolutely the sketchiest company I have ever dealt with. There's no transparency in regards to the billing or itemization of the supplies or the CPAP machine I was "renting to own". I tried to buy it outright upfront but the person insisted I use the monthly payment plan which I was initially told was 6 months, which then went on to 8, and then, finally, to 9. Apparently, I own it NOW, but only after three more payments than I expected to pay. As far as supplies go, they will BARRAGE you with weekly phone calls from extremely rude people who lecture you about the importance of replacing parts lest your "insurance company not cover you - a meaningless threat considering insurance isn't involved at all UNLESS you buy supplies, and, even then, they only cover a minute portion of the exorbitant amount these people charge. An example: Nose Cushions. These are the tiny, soft rubber nose pads attach to your headset. They charge my insurance company $96 dollars for THREE of them. All of their accessories are ridiculously marked up in price to fleece the insurance companies, but when your insurance company decides they're not going to pay it, that's when you get a $197 dollar bill for about $25 actual dollars worth of goods. Finally, they have the rudest customer service people I've ever dealt with. The sales people are aggressive and shady, but the customer service/billing people are just awful. I recently dealt with one person in regards to yet another ludicrous bill who audibly sighed and was downright combative with me when I refused to give her my credit card information over the phone. If you've been prescribed a CPAP machine, you are far better off purchasing the unit outright (it's cheaper!) and sourcing your own supplies on Amazon, etc, as the upcharges for supplies and materials are so ridiculous that it would end up costing you MORE going through your insurance company.

This company is ridiculous, they have a different answer every time I call trying to get my supplies. They have no checks and balances, when you complain they just say okay. Some executive should be held accountable for their poor customer service and a system should be put in place to handle complaints with a corrective action required. I can’t imagine how any company that has such poor service can stay in business. My problem has been consistent for over two years and it’s always a different excuse for why my supplies haven’t shipped. I don’t know what my options are but I’ll have to find someway to bypass this company they are very unorganized.

All this Company is, is a shell company who does nothing but collect bogus claims. On July 4th of this year they started to charge my Medicare for a O2 Concentrator that I returned 2 years ago. They told me they have no record of return and if I couldn't prove I returned it, the billing would continue. It all started with Aeroflow, I had a Concentrator with them in 2017. In 2018 they lost the Contract with BCBS of NC . Told me not to worry because they are going to use a 3rd party biller. They billed me from 3 different sub companies going forward. I wised up and purchased my own Concentrator 2 years ago , notified them to pick up their equipment. They picked it up in February 2021. The billing stopped. I turned 65 in July, went on Medicare and they started charging again for something I dont have. The reviews and Lawsuits are all over the Internet on just how nefarious this company is and I'm not alone in my dilemma. Unless I can prove it was returned, they say I'm responsible for payment. I've already contacted the DOJ , The States Attorneys General and Medicare Fraud along with the US Treasury. I won't sit back and watch these people rip off the good citizens of the USA.

Like so many other revviewers, my company Verus, was bought by AdaptHealth. Verus had excellent customer service and support. AdaptHealth has awful customer service and ZERO support. My CPAP device started pushing very high pressure. So much so that I couldn’t use the device due to many factors. Calling AdpatHealth was an exercise in futility. When I was finally able to talk to a person and described the issue, I was transferred to a respitory nurse who talked very fast but listened very little. She said, “You must be a mouth breather and need a strap to keep your mouth closed.” I told her I hadn’t need a strap for the past 4 years. Why now? She rambled on about some BS then hung up. A few days later a strap arrived in the mail. I spent the next few weeks again calling AdaptHealth explaining that I needed help with the machine not a strap for my head. I was told I’d get a call from a technician who might be able to help me with the machine. No call back. Three more times I called. Eventually I received a vm front the company. I called back only to be able to leave a vm. Back and forth we went. The time frame for all this was well over a month. The final outcome was I never received help from AdaptHealth. AdaptHealth is buying up all the small healthcare providers for a reason. Being a healthcare provider is NOT the reason as so very little is being provided by this company. If you can find anothe alternative - do so. Run from this company as fast as you can.

Overpriced catheters (as much as 300%) and the worst return policy on this planet. Customer service did try to help but hands are tied but this horrible company.

Re my husband's CPAP machine, bad customer service, outrageous prices. Supplies for CPAP are five to ten times more than you can buy the same thing online. Re getting equipment, i.e., hospital bed, wheelchair, all they talk about is money, copays, wanting to have payment info on file before they even discuss what they're sending you and when it's coming. People on the phone are rude and unfriendly. If there are other options, other companies to use, please use them because AdaptHealth/Medstar is very bad.

God awful CPAP company. They change the pressure prescription to whatever they want. In my case to 4 pressure but my Doctor prescribed 10 to 14. I was on the phone with them for 1.5 hours and they didn't know anything more than I Did about changing it. They send whatever size hose they want and don't tell you your pressure will have to be adjusted to that hose so you have to get the doctor to fix it. They have zero idea what they're doing or why they are there. They bought Healthline and it's been terrible since. I can't even use my CPAP tonight because 4 pressure doesn't do anything but make me feel like I'm suffocating. Is there any other CPAP company I can go to? ***update*** I went to Healthline that used to be independent but was bought by Adapt Health. The same employees are there and they cared and knew how to fix my problem. So my CPAP is now working correctly. I wish Adapt would stop buying the mom and pop cpap shops. These shops are customer oriented. But Adapt Health is not.

I wish I'd come here before I ever attempted to do business with Adapt Health, the worst customer service I've ever experienced. In my defense, I thought I was contacting McKesson, which I now know was purchased by AH.