AdapthealthReviews of adapthealth.com

Their billing department has no clue what they are doing. They can’t explain anything surrounding the bill and what you are getting billed for. Third month in a row trying to get something straightened out and they have no answers.

I called to speak with a person in the travel department for my 78 year old elderly mother who has a pacemaker and is on full-time oxygen called before and was yelled at and berated by a man who would not give her his name. When she called me, she was in tears and shaking she was so upset. I thought maybe she just got confused so I called to find out what the deal was. I must have gotten the same man as immediately when he answered the phone was gruff and rude as hell. I just tried to ask a simple question, and he wanted to yell at me about Obama care and how the laws work. He wouldn't hardly let me get a word in and kept talking over me, so I told him to take a hike in a not so nice fashion and hung up. He then texted my phone from a cell phone -not the company line and threatened to have my mother's oxygen taken away because I cussed at him! She would die without her oxygen! A real POS!!! I should consult an attorney! We have notified her insurance provider, and they have filed a complaint as well! We did find out that the man's first name is Russ.

Horrific company. Does not communicate well. Orders not done right, staff gaslights after they mess up. This company needs to train employees better.

AdaptHealth is responsible for my diabetic supplies. Those supplies are the Dexcom G7 as well as all of my insulin pump cartridges and tubing. I have had nothing but issues with them billing me, saying they haven't received paperwork my doctor has sent them multiple times and the most recent issue - they have been taking money from my auto-draft set up when my account had a credit because they charged me even though my insurance paid them and I didn't actually owe them money. They owe me back over $1,000. I figured that out on Tuesday, August 4th. Then this morning (8/7), I get a call from them telling me that I needed to call my insurance company to tell them I didn't have any other insurance because my insurance had denied a claim. I asked the man on the phone for the date of the claim. He gave it to me (5/30/26). I just so happened to have the paperwork in front of me from Adapt themselves and my EOB's. Not only had my insurance company paid them, but Adapt billed me when I had a $0 deductible and they took money out of my account. I let the man on the phone know this. He told me I was wrong and that the 2 orders I had now were going to be denied as well. I kindly let him know that they already charged and took my money for one of the orders that had been placed and hadn't even been shipped to me yet. I also told him that they hadn't even submitted a claim. He got mad and told me he would be calling me back about the May 30th denied claim. I told him if he would look in his system, he would see it had been paid by my insurance company. I gave him the date and amount of payment. I then told him to not call me ever again when his company owed me money and he had obviously not done his due diligence, considering the paperwork I was looking at was from AdaptHealth showing the payment to my "denied" claim. I am so sick of this company. Every time my equipment comes up for refill, there is a problem. EVERY. SINGLE. TIME! It is annoying and a huge waste of my time. But the fact that I audited them and found that they have been taking my money while my account has had a credit; I'm furious. I work hard for my money. I wish I could find another company to get my supplies through.

Tried to get help with their app which wouldn’t let me order. I contacted support and was told they couldn’t help me since I already ordered. I asked why they couldn’t figure out why and I kept getting the same answer. I asked for a supervisor and tried to tell them that it didn’t make sense to me that they couldn’t figure out why I couldn’t order. I was told they explained this to me and hung up on me. Recontacted them and was told they would all in an hour. Terrible

I have been in a frustrating spin for 4 months trying to receive my CPAP supplies. Called repeatedly only to hear the same info that they will contact my health care providers to get the current prescription. I call the health care providers who say either "never contacted" or were emailed with a providers name that was not the person I saw for prescription. Today, I again gave Adapt the correct provider's name and clarified that the person I was speaking with at Adapt would take of this correctly. Only then I was told that this was not his responsibility but gets passed on to "processing" where apparently the confusion continued to happen. Asked for a supervisor, hopefully this info will now be sent to the right person.

These are the most incompetent people I've ever spoken to. I was transferred 10+ times and on the phone for over an hour. They just keep sending you back to the automated menu. SO frustrating

My experience with AdaptHealth has been extremely frustrating due to poor communication. I had to make multiple phone calls this morning just to find out when my scheduled delivery would arrive. Initially, I was told I had "just been added to the delivery list this morning," even though my delivery had already been scheduled for today. That explanation simply didn't make sense. I was then given a delivery window of 3:00–6:00 p.m. After I expressed how disappointed I was and said I intended to leave a negative review, the delivery window suddenly changed to 12:00–2:00 p.m. Unfortunately, that felt more like an attempt to appease me than an accurate update, because my delivery still had not arrived. Reliable communication and honest, consistent information are important, especially when customers are waiting on medical equipment. I hope AdaptHealth improves its communication and provides more accurate delivery updates so other customers don't have the same experience