AdapthealthReviews of adapthealth.com

I do not agree with the rating. Since December I have canceled my reorder service with Adapt Health New England health at least four times. They still ask me to reorder. Have invoice me three times and agreed three times that I owe them nothing. Say they are waiting for one part of their organization to tell the billing part of their organization that I returned the goods by UPS... Goods I never ordered. It is time management cleaned up their operations

I was prescribed a CPAP machine through Adapt Health in July 2022. On the initial call I was told I had to provide a credit or debit card on file otherwise I could not get the machine and I had to make a deposit which I did and told them I had concern since I had medical insurance. They kept billing me $1000 + charging 2 or 3 different monthly fees which they say are for supplies and the machine. When I call they would transfer me around and sometimes disconnected. After 6 months of back and forth calling I called my insurance company who demanded that they submit the payment to them as they were already sending them other payments. To this day I don't understand what I am being charged for And no one can fully explain. They change company or billing services without notifying me and removed my payment information then send me late invoices. Now they recently charged me almost $350 for CPAP machine and supplies even though they are already deducting funds from my credit card for supplies which means they are duplicating charges. They tell me that is the copay for the machine even though they said they have not received payment from my insurance company. They say its the deductible but how would they know what it is without submitting it to the insurance company. It looks like they want to charge me another $1000 for another year. I am just fed up with dealing with Adapt Health and going to speak with my insurance company and my doctor. This is the worst experience ever.

This company tries to bill you for the same equipment over and over again. If you switch insurance companies, they explain that it's a new contract with your insurance company, not Adapthealth. My CPAP machine costs less than $400. Adapthealth wants to charge me $800 twice for the same machine because I changed insurance carriers. Theoretically, if I changed insurance every year for 10 years, my machine would cost $8000 for a $400 machine. SCAM!!

They sent the wrong order in the first place. Then when using their phone line, I was put on hold for a half hour, disconnected, put on hold for another half hour, and then transferred to another line, which I was then put on hold for another half hour. I asked for a direct number for the department I was being transferred to, and I was told I could not have it. I was disconnected 4 times. Not even the store personnel could get a hold of anyone to assist over the phone. This company is very poor in customer service.

They violate HIPPA. This company does not do what they are suppose to do as far as filling it with the insurance. Just to let people know that when you change insurance companies they will extend your payment contract and not tell you. They also do not have anything in writing that tells you how they operate for insurance. Don't go through adapt health. The billing department doesnt know their left from their right oh how to do their job correctly.

Buyer beware!, I went into a rental agreement with them for a Cpap machine out of a Rochester NY subsidiary. Because I was not “compliant” ie. Was not using the machine 4 hours or more a night…they began harassing me for non compliance under the rental agreement signed. So I paid the remaining balance on the machine with credit card. They could not provide a receipt. SInce that time I have been harassed daily with phone calls threatening to terminate my health insurance (as if they had the authority to do so). As well as threatening to send me to a collection agency (this is over about $568 which I have evidence of payment via my credit card company). They have full notes on their end that I have paid and even provided me with a receipt and confirmation number. However even though they show I have paid on their end and have provided me with a confirmation number they say that my account is up for “review “ to determine if I can stop receiving calls from their company. I am contacting the doctors office who initially sent me to them. (Sleep Insights) then I am contacting the local major University teaching hospital (UofR Strong) to register complaints of patient abuse and harassment to be sure their entities do not send patients to the local supplier owned by this company (Rochester Cpap and Oxygen Supply). I am contacting my health insurance company to register a complaint (Excellus Blue Cross Blue Shield of New York ) Finally…and most importantly….as I am aware this could affect my credit standing and ability to secure future changes in health insurance, I am paying an attorney from a large local firm $5000 to contact this companies attorneys in order to put an end to this fiasco. There are a ton of similar complaints on the BBB website within the last year about this same issue. AND this company and its officiers are on trail for securities and trading fraud. Enough said…..STAY AWAY

I'll save you the long winded tale of extremely poor customer service and support and the incompetent billing department and advise you to avoid this company at all costs. My health depended on this equipment and when it was was not working they did not help! Enough said!

If I could put negative stars I would! At the end of December, I trusted this company to send medical supplies for my CPAP machine. I submitted my order with insurance (which I informed them the importance of getting the order in before the end of the month because I would no longer have insurance after that). They assured me they were submitting that day. In January, I still had not received my order. I called to see where it was. They told me that they tried to submit it to insurance the day before and I do not have insurance. LONG story short, I spoke with various people five or six times since and I still do not have my order. I told them what happened, and each time I have ended the call assured that they will mail it out at their loss because their employee messed up. It is now two full months later and the package of supplies I was supposed to receive (OVERNIGHT) has yet to arrive. To me, this is negligence at its finest. Now I have a paperweight CPAP machine because they have not sent the supplies for me to use it! It’s a good thing my sleep apnea isn’t severe or I’d be dead! They have argued the situation, admitted their employee was wrong, & made empty promises. Thanks for nothing!