AdapthealthReviews of adapthealth.com

Very, very poor customer service. I was simply needing a document to submit to my insurance company to support my claim, and I was met with rolled eyes and outright rudeness. Only when my insurance company called multiple time did they submit the paperwork to them. I've had a prescription to have the pressure on my CPAP machine changed for three week now, and no one will change it or contact me. The doctor's office insists they have sent it on 16 March 2023. I need help with this machine and there is no support at all. When I call, I get the aggravated sigh on the other end. AVOID THIS COMPANY AT ALL COST!!!

I would give 0 stars if I could. Will screw you over every chance they get. They over charge for their products and then bill you unexpectedly and for more than you agree too. Had a bill that was supposed to come out for $20, then the bill ended up being over $200 after insurance a month after the bill was supposed to be paid (I had auto pay set up). Tried to dispute the bill with my insurance but apparently the insurance companies and adapt health are in cahoots and ganged up on me on the phone. Why tf would I pay a company over $200 for a cpap mask when I can get the same thing on Amazon for $60 WITHOUT insurance. Nothing but another big medical company trying to suck every penny they can get out of their customers. STAY FAR AWAY FROM ADAPT HEALTH!!

I called this company twice to deliver a product that was under warranty, called mattress gel overlay, and they brought me two separate times the wrong mattress. This product was under warranty. They also told me the third visit that they would haul it away, and the driver outright refused. Poor customer service.

Customer service is unhelpful and often gets things wrong, causing me to go without lifesaving medical supplies for days.

I ordered cpap supplies on 12-22 since I had met most of my deductible. I paid the first bill that came. Then more bills came for rental equipment which I don't have. When I called, I was told that the insurance company will not let them bill the full amount up front. They break it up into 3 bills and show the other 2 as rental equipment. Of course, the other 2 have a new deductible year and the claim is a lie since I have no rental equipment. They don't explain any of this up front. DO NOT do business with this company! They are unethical.

I'd give negative stars if possible. We called cuz my grandmother's oxygen box stopped working so we called them so they can replace or fix it and they refused because we owed them $13 so my grandmother would have died because she needs the oxygen over $13 dollars. This company is not here for you there here for themselves.

Please go to face book and look up the page Adapt Health Scam and share your story. Adapt Health needs to be held accountable. They are putting together a case against Adapt Health for fraudulent charges and there is power with numbers. Based on reviews it seems like there are a lot of you who have been charged fraudulently and never received a resolution. This has to stop. Adapt Health for charging my credit card without consent, for trying to send me more supplies after I have explicitly stated to never contact me again, I get my supplies somewhere else, they continue to harass me and keep sending me more bills. They are also still trying to process my CGM with my health insurance after I told them to stop. My insurance covers my diabetic supplies 100%. I received a bill saying "Your insurance does not cover this". I was promised a refund from a charge back in August and am still waiting on it. That was after spending 50+ hours trying to get a refund. They are trying to get me to pay more for something I never received. This company is fraudulent and a billion dollar company that cannot process a simple refund is ridiculous. Reading your reviews, it seems there are a lot more people that this has happened to. It needs to stop.

This company is a JOKE. They cannot keep their billing straight or follow simple instructions. Every time I place an order, they send me the wrong thing, then after I return it, they continue to send me bills. They call my house incessantly to try to get me to buy supplies, which is ridiculous and annoying. A member of the household has trouble sleeping, so I asked REPEATEDLY that they not call until noon or later. I was told (repeatedly) that a note had been placed on the account with those instructions, but they continued to call multiple times a week between 8-9 a.m.. When my fiancee called in and asked them to NEVER call the house again because of this, she spoke to a rep named Angela, who gave her attitude, and said, "Excuse me, whoever you are . ." as if she was some sort of imposter. She also refused to put our number on the Do Not Call list until she spoke to me, which is ridiculous because I had just spoken to them 3 days prior and told them that I did not need any supplies and to stop calling my house before noon. These people have NO IDEA what they are doing.