AdapthealthReviews of adapthealth.com

Worst experience with billing. They billed me, I raised a dispute but they never followed up. They kept calling me everyday for a year regarding billing and not one representative checked my dispute. Even after I spoke to atleast 20 representatives, they did not take any action and instead they sent me to a collections agency. I raised a dispute again. The automatic calls kept continuing with no update on billing. I got fed up and paid. And even after paying, I’m getting calls everyday for unpaid billing because their backend System is not updated with the latest information. So I blocked them today. Ridiculous.

Being a nurse 33 years I absolutely have to say that this company is the worst I have ever experienced with. The whole time is generally 39 minutes and some seconds. I have never received a bill from them yet in 6 months. I'm pretty sure that I probably owe for my supplies and we'll get a massive Bill eventually. They tell me that they will fax things to my doctor and then they do not do it. They're operators are hard to understand and will not answer your questions

If I could give zero stars, I would. I am placing an order for my 87-year-old father-in-law and it has been a nightmare. I have called 3 times to do this. The first time seemed to go great but there was a charge the employee didn't think was right so she was going to send it to review and would call me back the following Tuesday. But -- she never called back. And when I called to check on things, the order was not in the system - and the new employee said I had to have a Release signed by my FIL for them to talk to me to place this order. SO - 12 hours later (late at night) I finally got the email with the form to fill out, which we completed the next morning and sent back by email as they requested. I then called to place his order again. My Release had not arrived in their system yet (seriously?!) - but thankfully after hearing everything that had happened, this employee allowed me to at least prepare the order. And then, there was a charge that was higher than expected (he has Medicare & a Supplement that should mostly cover this). So -- now his order has gone for the insurance company to review and they will call me on Monday to let me know our cost on the order. (This feels like dejavu). After that, I ask if they need his credit card information now or Monday and he said "there's a card on autopay on this account." Which makes NO sense as he's not ever ordered supplies from them before. He couldn't give me information about the card but gave me billing's phone number to figure out what card was on file -- but alas, Billing couldn't talk with me because my Release hadn't been entered in the system yet. (Oh My Word!) I have invested over 2 HOURS on the phone with this company and have yet to get our order placed! Ironically, my husband also gets supplies from them and I'm pretty certain we'll be looking for a new supplier soon.

Having trouble AND no additional filters to change as recommended. Called and gave message to male for therapist to call. No return call. Sent email to therapist; no reply. Obviously once you take possession of machine you are on your own.

I am at my wits end with this company. They have called me 12 times in the past few weeks saying I owe them money. I don’t owe them money for another 6 days! I have told them to stop calling me, they still call me. I am not the kind of person to just yell at someone doing their job. But EACH time they call I tell them to STOP CALLING. I have spoken to their boss and told them but it still happens. They are harassing me. I work at a sleep center. I see patients everyday, fax pap supply prescriptions to them for the patients. I don’t hear anyone complaining about them calling so often. I am changing my dme company. I no longer want to use them for my supplies or my cpap.

I have been trying to reorder medical supplies for insulin and have experienced the worst customer service. I have called the company thee times and been on hold each time for more than 45 mins where I finally gave up. I then tried their “new app” and what a disappointment that was too. One day it worked and then next two days it didn’t. Then I was told my medical supplies would be shipped on the 15th of the month but the app still shows the order as pending with NO tracking number, even though I have ordered supplies from the company for years. Ever since Adapt Health bought out the company I was using service has been awful. I will take my business elsewhere and recommend you do the same.

This company has repeatedly lied to me, they have sent 1 item and called that alm my supplies and that I can not reorder my supplies for 6 months so I am stuck, I am pretty sure they are charging my insurance for full supplies. They will not fix the problem and my health is suffering for it

I had an awful experience. I called to get information on why my CPAP machine was so expensive, and the representative I spoke to was surly and unhelpful. Admittedly, I was not in the best mood due to the significant expense of my machine, but this person was very combative. One would think in customer service, you’d want to be helpful, do what you could to diffuse the situation. I had the opposite experience. I would not recommend this company.